ATTENTION: BEFORE YOU READ THE PROJECT WORK, PLEASE READ THE INFORMATION BELOW. THANK YOU! TO GET THE FULL PROJECT FOR THE TOPIC BELOW PLEASE CALL: 08068231953, 08168759420 TO GET MORE PROJECT TOPICS IN YOUR DEPARTMENT, PLEASE VISIT: www.easyprojectmaterials.com www.easyprojectsolutions.com AN ASSESSMENT OF CUSTOMER SATISFACTION IN BANKING INDUSTRY ABSTRACT Quality improvement can lead to increase in revenue and increased customer’s loyalty and the cross-selling of bank products as loyal customers spend more time with chosen banks, attract little administrative cost and are more profitable. The objective of the research is to identify the service quality level. It also aims to determine key factors in selecting a particular bank. The finding of this research suggested hat the key factor in selecting a particular banks are credibility, client, customer investors are dissatisfied with the quality of services as provided by the banks...