IMPROVING EMPLOYEE PERFORMANCE AND MORALE THROUGH EFFECTIVE COMMUNICATION (A CASE STUDY OF ENUGU STATE WATER CORPORATION)
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IMPROVING
EMPLOYEE PERFORMANCE AND MORALE THROUGH EFFECTIVE COMMUNICATION
(A CASE STUDY OF ENUGU STATE WATER
CORPORATION)
ABSTRACT
The major purpose of this study was to
determine if the nature of communication Enugu State Water Cooperation had a
significant Influence on the workers morale and work performance.
It was also aimed at assessing the quality
of communication within Enugu State water cooperation (ENSWC). Identifying the
major channels / media of major barriers to effective communication.
The sample for the study include 100 respondents randomly selected
from the three Directorates of the
corporation. Data were collected by means of the communication within the organization.
The data were analyzed using
percentages and correctional analysis. The following finding were obtained from
the duty.
1. The
major channels of communication were formal, informal channels like the
grapevine were rarely utilized.
2. The major media of communication were
verbal and written. Verbal medium was
accredited to be good and properly utilized, downward and upward communication
appeared not to be good and properly utilized. Written media which include
memos and letter were satisfactory but
indicated that some improvement needed be made.
The major barriers to communication
were found to be time pressure, sender, source credibility, information
filtering and information overload.
CHAPTER ONE
INTRODUCTION
Improving
employee performance and morale through effective communication which make a
effective in his job. Managers in general and industrial psychologist have been
sticking to improve worker effectiveness in his job. As noted by from (164:191)
a substantial proportions of the research in this field has
been concerned ,with explaining individual difference in job
performance. Also many of the methods used by professional industrial
psychologists are directed towards increasing the level of performance of
workers. Certain factors have been widely recognized as having reasonable
influence on the morals and performance of employee in industrial firms. Vom
(1964:91) for instance stressed the importance of motivation.
Next transmission of the message takes
place as encoded through selected
channels in the organization structure. In transmission the message is then
received and then decoded, or changed in to the form to be understood by the
receiver.
In the next step, the receiver
takes action or responds by filling the
information, asking for more information etc. Communication has not taken place
unless there is some type of feedback to the sender in the message received.
Possible barriers exist to the
communication process, and such barriers could exist in any stage of the
communication process. These include poor reception poor listening semantics, Cultural
difference and
Organizational
climate etc.
(Sherman et al, 1998:322). These
barriers sometimes referred to as noise, could be removed or reduced through
adequate knowledge of then and concerted efforts at taking certain steps such
as training for improved perceptual ability, proper non evaluative listening use of simple words, conciseness
and specificity other include improving the organizational climate encouraging
openness) sincerity on the part of management encouraging the needs of employees,
proper timing and use of appropriate channels and media (Sherman et al; 1988:328) within and outside the organization
programmes.
Effective communication requires
mutual understanding and achieving effective communication is a challenge. As
middlemost and hitt (1988:317) pointed out, poor communication, is cited as the
basis of conflict with in organizational problems. Good communication is also
the basis of effective leadership. The motivation of subordinated and he
exercise of powder and influence. The authors noted further that improving
communication is not an easy task communication has also been show that an
integral part of corporate strategy.
As subordinate may feel insulted
because of a manager’s wrong choice of words in communication or that a manager
has degraded him self or herself because of such wrong choice of words. Thus
communication may have an important bearing on the morals of workers
The overall performance of an
organization depends on the extent to which the organization accomplishes its
set down goals, which is determined largely by individual workers performance.
The research meant that mangers In general and industrial psychologists in
particular have lung been interested in the conditions which make a worker
effective in his job. As noted by Vom (1964-191) a substantial proportions
of the research in his field has been
concerned with explaining individual differences in job performance.
1.2
PROBLEMS
ASSOCIATION WITH THE SUBJECT MATTER
In the ideal situation without an organization communication is supposed to
be basically a two way process from suppr ordinates to subordinates and vice
versa and lateral between the vice verse level. In such a situation, the
organizational climate is supposed to be open, and the nature of communication
would permit the coordination of tasks. Giving of instruction shaping of
ideals. Digestion of information, the solution of personnel problems and
difficulties associated with the performance of tasks, with the result that
works morale and performance would be enhanced and organizational goals met.
However in many organizations such as
Poor listing ability
Poor understanding skills
Poor quality of written and oral communication wrong timing
and poor frequency of such communications.
Thus while one occasionally hears /observes the poor
quality of downward communication, no media of upward communication appear to
be operative moreover, poor jobs attitudes are easily observed, together with
occasional lapses in individual task performance.
These have sometimes culminates in the poor attainment
of the overall goals for which such organization have been established.
It occasionally suggested that the poor morale and
lapses is job performance exhibited by workers are general phenomena, peculiar
to workers in ENSWC, and are attributable to poor communication within the
organization.
1.3 PROBLEMS
THE STUDY WILL BE CONNECTED WITH
1. To identify
the major communication channels media that are frequently utilized in ENSWC.
2. To
access the nature of communication channels media in terms of quality and
adequacy and make appropriate recommendations for improvement.
3. To
identify major barriers of effective communication, in ENSWC and suggest
remedies to such barriers.
4. To
determine if works satisfaction with the nature of communication in terms of
quality, adequacy and openness has an effect on the morale of employees.
5. To
determine if workers satisfaction with the organizational communication with in
ENSWC, is significantly related with worker
1.4 THE IMPORTANCE OF STUDYING THAT AREA
This study
is significant for several reasons. The study would create more evidence
regarding the influence of communication on the performance and morale of
workers within business organizations knowledge in the area would thus have
been increase and more researches in the area would be stimulated. It would
also lead to the validation/refinement of existing theories regarding
communication, performance and morale, and the better conceptualization of
their interrelationship.
The
findings of the study and recommendation would be useful to business
organization. In that it would be possible for them to carry out appropriate
adjustment of existing communication strategies or level for adequate
influencing the workers moral and performance.
By
so doing greater productivity of not only the particular organization studied
here but similar ones and other, can be achieved ministries, and extra
ministerial departments could utilize the finding of the study and influence workers performance and thus improve
the services rendered by such establishment.
1.5
DEFINITION
OF IMPORTANT TERMS
Communication and employed
performance, productivity, effectiveness and organization success.
The relevance of communication to
employee performance and consequent organizational success could be seen in
Nwachukwu (1988:164) observations, that the effect of organizational
communication can be measured in terms of attitude and performance for it
affects towards organizational leadership and consequently as middlemost and
Hitt (1988:317) have pointed out, managers. Must be communicate with their
subordinate or order that jobs be effectively performed, organizational goals
must be communicated to employees who are expected to achieved them.
May jobs requires coordination and
coordination requires communication. Sherman et al (1988:326) have indicated
that effective communication yields the levels of understanding necessary for
efficient.
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