PROBLEMS OF EFFECTIVE SERVICE DELIVERY IN GOVERNMENT OWNED ESTABLISHMENT (CASE STUDY OF ANAMBRA BROADCASTING SERVICE ABS AWKA)
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PROBLEMS OF
EFFECTIVE SERVICE DELIVERY IN GOVERNMENT OWNED ESTABLISHMENT (CASE STUDY OF ANAMBRA BROADCASTING SERVICE ABS AWKA)
TABLE
OF CONTENT
Title i
Approval ii
Dedication iii
Acknowledgement iv
Table of contents vi
Abstract x
CHAPTER ONE
1.0 Introduction 1
1.1 Background of the study 2
1.2 Statement of the problem 4
1.3 Purpose of the study 5
1.4 Significance of the study 6
1.5 Research questions 7
1.6 Scope of the study 8
1.7 Definition of Terms 9
CHAPTER TWO
LITERATURE REVIEW
2.0 Brief Introduction 11
2.1 The
Concept and definition of effective management 12
2.2 The
concept of Government owned establishment 16
2.3 Compared
public and private owned establishment 20
2.4 Reasons for poor service delivery in
Government owned establishment 23
2.5 Ways of
ensuring effective service delivery in Government owned establishment 27
2.6 The roles
of (ABS) Anambra Broadcasting Service Awka to the Nation Development 34
2.7 Summary of Related Literature 36
CHAPTER
THREE
3.0 Research Methodology 37
3.1 Brief outline of the study 37
3.2 Design of the study 38
3.3 Area of the study 39
3.4 Population of the study 39
3.5 Sample size 39
3.6 Instruments for data collection 40
3.7 Validation of the instrument 41
3.8 Distribution and retrieval of the instrument 41
3.9 Method of data analysis 42
CHAPTER FOUR
4.0 Data presentation and analysis
of data 43
4.1 Introduction 43
4.1 Discussion of the findings 49
CHAPTER FIVE
5.0 SUMMARY RECOMMENDATIONS AND CONCLUSION 52
5.1 Summary of findings 52
5.2 Conclusion 54
5.3 Recommendations 56
5.4 Limitations of the study 58
5.5 Suggestions for further
studies 59
References 60
Appendix 63
Questionnaires 64
ABSTRACT
THIS WORK HAS THE PRIMARY OBJECTIVE OF STUDYING THE VARIOUS PROBLEMS OF EFFECTIVE SERVICE DELIVERY IN GOVERNMENT OWNED ESTABLISHMENT A CASE STUDY OF ANAMBRA BROADCASTING SERVICE (ABS). THE SAMPLE SELECTED FOR THE STUDY WAS ONE HUNDED AND THIRTY-FIVE (135) OUT OF THE TOTAL POPULATION OF FOUR HUNDRED (400) WHICH COMPRISES BOTH THE JUNIOR AND SENIOR STAFF OF THE ESTABLISHMENT. DATA FOR THIS STUDY WERE GATHERED BY MEANS OF QUESTIONNAIRES WHICH WERE DISTRIBUTED TO THE RESPONDENT AND COLLECTED BY THE RESEARCHER HIMSELF. ONE HUNDRED AND THIRTY-FIVE (135) QUESTIONNAIRES WERE DISTRIBUTED TO THE STAFF OF ABS BUT ONLY ONE HUNDRED AND TWENTY FIVE WERE RETRIEVED AT THE END. THE RESEARCHER FOUND THE USE OF PERCENTAGE AS THE MOST APPROPRIATE METHOD OF ANALYZING THE DATA COLLECTED. FINDINGS REVEALED THAT INADEQUATE FUND, ABSOLUTE EQUIPMENT AND MANAGERIAL INEFFICIENCY ARE SOME OF THE PROBLEMS FACING ABS AWKA. BASED ON THE FINDINGS, THE RESEARCHER THEREFORE MADE THE FOLLOWING RECOMMENDATIONS: PROVISION OF ADEQUATE FUND, SOUND EQUIPMENT ADEQUATE WORKING MATERIALS TO THE ESTABLISHMENT TO HELP SOLVE THE PROBLEMS OFTEN ENCOUNTERED IN THE ESTABLISHMENT. THE RESEARCHER THEN CONCLUDES THAT PROVISION OF ADEQUATE FUND AND SOUND EQUIPMENT WILL HELP THE ESTABLISHMENT TO ACHIEVE THEIR OBJECTIVES.
CHAPTER ONE
1.0 INTRODUCTION
This work is based on problems of effective
service delivery in government owned establishment with particular reference to
Anambra Broadcasting service (ABS) Awka.
Effective service delivery is a pre-requisite for
the growth and survival of any government owned establishment. It is pertinent
to know that ineffective service delivery in any government owned establishment
hamper the achievement of its target objectives and growth.
Management
in many establishment especially government owned is faced with numerous
problems which in turn affects the effective service delivery of such an
establishment. It is therefore in the light of the forgoing that aroused my
interest to embark on this research study with a view to finding out the
causes, effects and suggest solutions to the problems of effective service
delivery in government owned establishment with particular reference to Anambra
Broadcasting Service ABS Awka.
1.1
BACKGROUND OF THE STUDY
Broadcasting cooperation has come a long way. This
organisat6ion has been in existence even before the independence. During the time of colonial masters, Dr.
Nnamdi Azikiwe returned to Nigeria
from Gold- Cost, now Ghana
and he then founded the West African Pilot, which he edited. This mass media helps to criticize the evils
of colonialism and highlighted the necessity of granting independence to Nigeria. A day
to independence, the Eastern Nigeria Broadcasting cooperation TV (ENBC/TV) was
established. Broadcasting co-operation in general performs the same type of
work in their respective organizations.
The ways by which these cooperation’s especially government owned ones
can be made to perform their broadcasting function better than they are at
present is the issue at stake.
However, visit to any of the Nigeria
organization will convince one of the clear lack of managerial know-how in such
establishment. Indiscipline,
authoritative leadership reign supreme so much that the situation gets worst as
one get to the level of the organizational policy is tends to act as a
deterrent rather than facilitators of decision-making. It is on this note
therefore that this research work became possible solutions to the problems
associated with the effective service delivery in government owned
establishment in which Anambra Broadcasting Service (ABS) Awka was selected as
a case study.
1.2 STATEMENT OF THE PROBLEM.
The problem of
effective service delivery in government owned establishment has constituted a
stumbling block towards the growth and efficiency in most of these
organizations. Management is a field that encompasses a lot of managerial
activities aimed at efficient utilization of man, material and money with a
view to achieving the desired goal.
The Anambra Broadcasting Service has been facing a
lot of problems, which includes: -
(i)
Paucity of
fund.
(ii)
Shortage of
qualified man-power
(iii)
Insufficient
or inadequate equipment.
(iv) Misuse or mismanagement of organization facilities
in as much as there are no perfect organizations, it is still possible to
improve on these effective service delivery so that the organization will be
able to achieve its objectives.
1.3 PURPOSE OF THE STUDY
The purpose of this study is to find out the
causes and effects of ineffective service delivery in government owned
establishment with particular reference to Anambra Broadcasting service (ABS)
Awka. It is not only to know the
problems and its effects on the service delivered by government owned
establishment but was equally aimed at proffering solutions to such problems
and as well make recommendation for further studies.
1.4 SIGNIFICANCE OF THE STUDY.
It is a fact that no organization no matter the
adequacy of infrastructure, appropriateness of the environment-economic,
social, psychological and political dimension etc that can operate successfully
and meet the fundamental objectives without an efficient and effective
disciplined and motivated manpower. This is because it is the workers that
identify, articulate and propose to the government the necessary things
required in making the organization effective.
This study will significantly enable
different organization know the best media to apply for advertisement of
vacancies and method of selection and placement of staff for efficient and
effective utilization of economic and human resources. It will help to improve the relationship
between senior and junior staff and their customers.
Furthermore, if management of government
owned establishment is effective, it will enhance better corporate image, which
will be of good advantage to the establishment.
Finally, students will benefit from this
study, as it will serve as a source of information to them. And the management
of Anambra Broadcasting Service will find the research work useful.
1.5
RESEARCH QUESTION.
i.
To what extent
has this organization go for training from time to time?
ii.
What type of
service does your establishment render mostly?
iii.
How would you
describe the relationship between government and the management of this
organization where problems of effective delivery occur?
iv.
What do you
think should be done to solve these problems of effective delivery in ABS Awka?
1.6 SCOPE OF STUDY
This research work is restricted to Anambra
Broadcasting Service (ABS) Awka on the problem of effective service delivery in
government owned establishment. Its aim
was to administer questionnaire to the workers, carry out investigation and
conduct some interview to the workers to as to know the problems associated
with proper functioning of government owned establishments.
1.7.
DEFINITION OF TERMS.
Effectiveness: This has to do with the extent to which a
manager achieves the output required of his position.
Management: This is the process, which enable organization
to achieve their objectives by planning and organizing the commitment of their
employees.
Organization: The process of grouping activities,
delineating line of authority and responsibility, establishing another
relationship to carryout the operation of the business efficiently.
Organizational
chart: A diagrammatical representations of the formal
relationship among departments and others existing in a particular organization.
Objective: The aim or goal of a business
Decision-making: The activity of choosing
between alternatives.
Analysis:
Process of breaking down
information into smaller identification units.
Planning:
The function of management which
has to do with deciding in advance what to do how to do it when to do it, who
to do it and how result can be evaluated.
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