THE EFFECT OF MOTIVATION INCENTIVE ON BANK EMPLOYEE (A case study of UBA, Yakubu Gowon Way, Kaduna Branch)

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THE EFFECT OF MOTIVATION INCENTIVE ON BANK EMPLOYEE

(A case study of UBA, Yakubu Gowon Way, Kaduna Branch)

 

ABSTRACT

This extended Essay provide an assessment of the effect of motivation incentive on bank employee, banking industry with united banks for African(UBA) Kaduna Branch along Yakubu Gowon way Kaduna in focus. An in-depth and critical review of literature that have significant relationship and relevance to the subject matter that are examined. The statistical methods employed in the test of hypothesis were chi-square test and analysis of variance(ANOVA). It was discovered that motivational factors significantly effect employees productivity in the Nigerian banking industry. Hence, some recommendations were made like management which should be more to incorporate motivation as part of the organisations. Overall, strategy of objectives which must be achieved. Also that managers should do their best to understand employees and their responsibilities and motivate them accordingly. Hence, the focus is the employees in United Bank for Africa plc. However, because of the environs structure of the bank the researcher narrowed it down to only one (1) branch i.e. the one along Yakubu Gown way in Kaduna

TABLE OF CONTENT

Title page         -       -       -       -       -       -       -       -       -       -       i

Declaration      -       -       -       -       -       -       -       -       -       ii

Approval pages -       -       -       -       -       -       -       -       -       iii

Dedication       -       -       -       -       -       -       -       -       -       iv

Acknowledgement-  -       -       -       -       -       -       -       -       v

Abstraction-     -       -       -       -       -       -       -       -       -       vi

Table of content       -       -       -       -       -       -       -       -     vii

CHAPTER ONE: INTRODUCTION

1.1   Introduction     -       -       -       -       -       -       -       -       1

1.2   Background of the study -       -       -       -       -       -       2

1.3   Objective of the study      -       -       -       -       -       -       5

1.4   Scope and limitations of the studies        -       -       -       -       6

1.7   Definition of term     -       -       -       -       -       -       -       6

CHAPTER TWO: LITERATURE REVIEW

2.0   Introduction     -       -       -       -       -       -       -       -       8

2.1   Meaning of motivation     --     -       -       -       -       -       9

2.2   Approaches to motivation        -       --     -       -       -       -       10

2.3   The Motivation process    -       -       -       -       -       -       14   

2.4   Review of motivational the organs   -       -       -       -       15

2.5   The need for motivation in organisation  -       -       -       30

2.6   Effects of motivational factors on employees productivity        35

CHAPTER THREE: SUMMARY, CONCLUSION AND RECOMMENDATIONS

3.1   Introduction     -       -       -       -       -       -       -       -       40

3.2   Summary          of the study-   -       -       -       -       -       -       41

3.3   Conclusion      -       -       -       -       -       -       -       -       42

3.4   Recommendation-   -       -       -       -       -       -       -       43

References       -       -       -       -       -       -       -       -       -       45

CHAPTER ONE: INTRODUCTION

1.0 INTRODUCTION

Motivation on bank employee was established by the organisation (bank) with the aim to reset the healthy course of reconstruction growth and development of the organisation (bank) this research is set to understand how height level of employee engagement incentive to reward good work which happen to be a tried and also a test way of boosting staff moral.

But from banks perspective a banker, job in addition to growth the economy, there by motivation  is necessary on bank employee for effective management.

The effect of motivation incentive on bank employee was established by the banking institution with an aim to reset the Nigeria banking industry on a healthy course of reconstruction growth and development.

It however, known that by 1982 the banking industry had not in the development and growth tracked, the industry (banking industry) had fallen drastically from its peak, due to lack of capacity to embank on such bold policy which goes beyond executive certain cosmetics aspect of the problems, and motivation on the employee will bring about setting the problem and make banking business to be effective and efficiently.

1.1      BACKGROUND OF THE STUDY

Every organisation whether profit oriented or not establish its purpose goals and objectives which transpires into mission statement.

These of course are only accomplished by the efficient and effective management of its human material and financial sources.

However, the most dynamic and complex to manage is its human resources (people) due to essential difference individual behaviour and attitude as expressed in the work environment.

Work environment behaviour difference between and with individuals are produced by physical difference, mental capabilities, life-experience, culture, perception of a situation, age, sex, level of education, skills exposure, traits, abilities, energy level, family responsibilities, present standard of living, other available income, financial status years with employee, years on job, working experience and lastly level of job in organisational hierarchy among others.

On law about human behaviour that we can be certain about is that all people are different, it is on knowledge of these behavioural difference in the work place (environment) that this research intended to delve the influences that stimulates behaviours towards high performance for productivity in achieving organisational goals termed motivation.

Motivation is a general concept appreciated by many successful organizations and implemented for the overall benefit of the organisations.

The Nigeria banking industry is not an exception. The industry has undergone remarkable changes over the years, in terms of the number of institutions, ownership, structure, capitalisation, as well as depth and breath of operations. These changes have been influenced largely by challenges posed by deregulation of the financial sector globalisation of operations, technological innovations and adoption of supervisory and prudential requirements that conform to international standards.

As at January 2006 there were only 25 banks remaining from 89 deposit money banks operating in the country, due to consolidation.

It becomes imperative, that if banks must continue to service and be in operation, it must bruce-up to the imminent challenges of the industry and remain competitive in the market place. This can be achieved through the motivation of employees to higher performance and great productivity.

This research examines the effect of motivation incentive on bank employee with special focus on United Bank for African Plc (UBA).

1.2      OBJECTIVES OF THE STUDY

This research was propelling by the need to improve performance and increase employee’s productivity in the work environment therefore the objectives of this study includes among others the following:

i)             To identify the degree or importance of employees in the achievement of organisational objectives.

ii)           To identify the factors responsible for the higher performance by employees in the past.

iii)          To identify the element responsible for employee present low performance.

iv)         To understand and appreciate the need of employees as individuals and as a group.

v)           To identify the role of managers and their influence on bank employees.

vi)         To improve employees performance and increase their productivity through motivation.

vii)        To improve the overall results of organisation in terms of performance.

1.3      SCOPE AND LIMITATION OF THE STUDY

Considering the largeness of bank’s in the Nigerian banking industry, the research study is limited to united bank for Africa plc with reference to their branch in Kaduna along Yakubu Gowon way which shall cover the Nigerian Economic and the period is within 2007-2010.

1.4 DEFINITION OF TERMS

A number of terms or major concepts are defined here as they are apply to the study for proper understanding of this work. This includes:

BANKING INDUSTRY: - A collection of banks usually in the same category charged with the responsibility of carrying out financial intermediation.

1.   BANK EMPLOYEE: - A person who works for a bank in return of salary.

2.   ENVIRONMENT: - It describes the conditions, circumstance etc effecting employees in the work place.

3.   PRODUCTIVITY: - All of the things that causes or influence motivation in an employees.

4.   MANAGER: - People who combine business resources in an efficient manner which maximises output.

5.   OBJECTIVES: - These are the drivers which determine the nature of input. The series of activities to achieve outputs and the realization of organizational goals.

6.   PERFORMANCE :- It refers to the degree, of success, or failure of an activity of operation

7.   PRODUCTIVITY: - this refers to efficiency measured by comparing the result attainted with the time and or the resources used to achieve the result.