THE EFFECT OF MOTIVATION INCENTIVE ON BANK EMPLOYEE (A case study of UBA, Yakubu Gowon Way, Kaduna Branch)
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THE EFFECT OF MOTIVATION INCENTIVE ON BANK EMPLOYEE
(A case study of UBA, Yakubu Gowon Way, Kaduna
Branch)
ABSTRACT
This
extended Essay provide an assessment of the effect of motivation incentive on
bank employee, banking industry with united banks for African(UBA) Kaduna
Branch along Yakubu Gowon way Kaduna in focus. An in-depth and critical review
of literature that have significant relationship and relevance to the subject
matter that are examined. The statistical methods employed in the test of
hypothesis were chi-square test and analysis of variance(ANOVA). It was
discovered that motivational factors significantly effect employees
productivity in the Nigerian banking industry. Hence, some recommendations
were made like management which should be more to incorporate motivation as
part of the organisations. Overall, strategy of objectives which must be
achieved. Also that managers should do their best to understand employees and
their responsibilities and motivate them accordingly. Hence, the focus is the
employees in United Bank for Africa plc. However, because of the environs
structure of the bank the researcher narrowed it down to only one (1) branch
i.e. the one along Yakubu Gown way in Kaduna
TABLE OF CONTENT
Title page - - - - - - - - - - i
Declaration - - - - - - - - - ii
Approval pages - - - - - - - - - iii
Dedication - - - - - - - - - iv
Acknowledgement- - - - - - - - - v
Abstraction- - - - - - - - - - vi
Table of content - - - - - - - -
vii
CHAPTER
ONE: INTRODUCTION
1.1 Introduction
- - - - - - - - 1
1.2 Background
of the study - - - - - - 2
1.3 Objective
of the study - - - - - - 5
1.4 Scope
and limitations of the studies - - - - 6
1.7 Definition
of term - - - - - - - 6
CHAPTER
TWO: LITERATURE REVIEW
2.0 Introduction - - - - - - - - 8
2.1 Meaning
of motivation -- - - - - - 9
2.2 Approaches
to motivation - -- - - - - 10
2.3 The
Motivation process - - - - - - 14
2.4 Review
of motivational the organs - - - - 15
2.5 The
need for motivation in organisation - - - 30
2.6 Effects
of motivational factors on employees productivity 35
CHAPTER
THREE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
3.1 Introduction - - - - - - - - 40
3.2 Summary
of the study- - - - - - - 41
3.3 Conclusion - - - - - - - - 42
3.4 Recommendation- - - - - - - - 43
References - - - - - - - - - 45
CHAPTER ONE: INTRODUCTION
1.0
INTRODUCTION
Motivation
on bank employee was established by the organisation (bank) with the aim to
reset the healthy course of reconstruction growth and development of the
organisation (bank) this research is set to understand how height level of
employee engagement incentive to reward good work which happen to be a tried
and also a test way of boosting staff moral.
But
from banks perspective a banker, job in addition to growth the economy, there
by motivation is necessary on bank
employee for effective management.
The
effect of motivation incentive on bank employee was established by the banking
institution with an aim to reset the Nigeria banking industry on a
healthy course of reconstruction growth and development.
It
however, known that by 1982 the banking industry had not in the development and
growth tracked, the industry (banking industry) had fallen drastically from its
peak, due to lack of capacity to embank on such bold policy which goes beyond
executive certain cosmetics aspect of the problems, and motivation on the
employee will bring about setting the problem and make banking business to be
effective and efficiently.
1.1
BACKGROUND
OF THE STUDY
Every
organisation whether profit oriented or not establish its purpose goals and
objectives which transpires into mission statement.
These
of course are only accomplished by the efficient and effective management of
its human material and financial sources.
However,
the most dynamic and complex to manage is its human resources (people) due to
essential difference individual behaviour and attitude as expressed in the work
environment.
Work
environment behaviour difference between and with individuals are produced by
physical difference, mental capabilities, life-experience, culture, perception
of a situation, age, sex, level of education, skills exposure, traits,
abilities, energy level, family responsibilities, present standard of living,
other available income, financial status years with employee, years on job,
working experience and lastly level of job in organisational hierarchy among
others.
On
law about human behaviour that we can be certain about is that all people are
different, it is on knowledge of these behavioural difference in the work place
(environment) that this research intended to delve the influences that
stimulates behaviours towards high performance for productivity in achieving
organisational goals termed motivation.
Motivation
is a general concept appreciated by many successful organizations and
implemented for the overall benefit of the organisations.
The
Nigeria
banking industry is not an exception. The industry has undergone remarkable
changes over the years, in terms of the number of institutions, ownership,
structure, capitalisation, as well as depth and breath of operations. These
changes have been influenced largely by challenges posed by deregulation of the
financial sector globalisation of operations, technological innovations and
adoption of supervisory and prudential requirements that conform to
international standards.
As
at January 2006 there were only 25 banks remaining from 89 deposit money banks
operating in the country, due to consolidation.
It
becomes imperative, that if banks must continue to service and be in operation,
it must bruce-up to the imminent challenges of the industry and remain
competitive in the market place. This can be achieved through the motivation of
employees to higher performance and great productivity.
This
research examines the effect of motivation incentive on bank employee with
special focus on United Bank for African Plc (UBA).
1.2
OBJECTIVES
OF THE STUDY
This
research was propelling by the need to improve performance and increase
employee’s productivity in the work environment therefore the objectives of
this study includes among others the following:
i)
To identify the degree or importance of
employees in the achievement of organisational objectives.
ii)
To identify the factors responsible for the
higher performance by employees in the past.
iii)
To identify the element responsible for
employee present low performance.
iv)
To understand and appreciate the need of
employees as individuals and as a group.
v)
To identify the role of managers and their
influence on bank employees.
vi)
To improve employees performance and
increase their productivity through motivation.
vii)
To improve the overall results of
organisation in terms of performance.
1.3
SCOPE
AND LIMITATION OF THE STUDY
Considering
the largeness of bank’s in the Nigerian banking industry, the research study is
limited to united bank for Africa plc with reference to their branch in Kaduna along Yakubu Gowon
way which shall cover the Nigerian Economic and the period is within 2007-2010.
1.4 DEFINITION OF TERMS
A
number of terms or major concepts are defined here as they are apply to the
study for proper understanding of this work. This includes:
BANKING
INDUSTRY: - A collection of banks usually in the same category charged with the
responsibility of carrying out financial intermediation.
1. BANK
EMPLOYEE: - A person who works for a bank in return of salary.
2. ENVIRONMENT:
- It describes the conditions, circumstance etc effecting employees in the work
place.
3. PRODUCTIVITY:
- All of the things that causes or influence motivation in an employees.
4. MANAGER:
- People who combine business resources in an efficient manner which maximises output.
5. OBJECTIVES:
- These are the drivers which determine the nature of input. The series of
activities to achieve outputs and the realization of organizational goals.
6. PERFORMANCE
:- It refers to the degree, of success, or failure of an activity of operation
7. PRODUCTIVITY:
- this refers to efficiency measured by comparing the result attainted with the
time and or the resources used to achieve the result.
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