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IMPACT
OF ICT ON OFFICE PROFESSIONALS
CHAPTER
ONE
INTRODUCTION
1.1
Background
of the Study
Today’s
office business, professional or Government is in a state of change. This
change is reflected in the office structure and office positions from entry
level to Executive Office Manager Level. Hence attention is now given to what
the office does and the way in which office activities can be accomplished in
an efficient and an effective way an office manager
is responsible for the smooth operation of the day-to-day business of the
company, a good office manager makes it possible for other people to function
efficiently. Office managers work closely with the company partners, owner, or
president to meet their company’s staffing, equipment, and organizational
needs. Duties may include pricing products from vendors, interviewing job
applicants, managing payroll, and reimbursing members of the firm for
out-of-pocket business expenses, and so the need for
information technology had to come into play as information technology has
replaced the traditional equipment used by an office manager to perform his
tasks.
Montgomerie
(2004), defines information technology as the handling of vocal, pictorial,
textual and numerical Information by means of micro-electronic based equipment
in computing and telecommunication. This clearly brings about the advantages of
information delivery through technological means, since almost all aspects of
office work can adequately be taken care of.
Aronu
(2000) defines Information Technology as the combination of two technologies,
computing and the main purpose of which is to transmit representation of
information signals between remote locations.
1.2
Statement
of the Problem
Office
Managers in banking sectorsin Nigeria are scared of losing their jobs due to
the advent of information technology. Never the less, Information technology
when properly implemented in an organization will bring about productivity and
easy flow of information, effective production delivery services to customers.
Unfortunately,
it appears that the introduction of information technology seems to pose some
problem to office managers.
Office
Managers in banking sector in Nigeria, seems to be scared of losing their jobs
because some of them are inexperienced in the use of modern gadgets such as
facsimile Transfer (FAX), video conferencing. As a result of this it has created
fear and instability in the office managers as it seems as if most of them are
looking for alternative jobs.
The
introduction of technology in the banking sectors in Nigeria would bring about
improved performance, but it appears to be at a very high cost-that is the cost
of maintenance of equipment and
services.
1.3
Purpose
of the Study
The
aim of the study is to find the effect of Information Technology on the
performance of the office Manager. The specific objectives of the study are
to:-
1. To establish the contributions of
Information Technology towards efficient performance of the office manager.
2. To determine the causes of non adaptation
of Information Technology in the banking sectors by office managers.
3.
To determine the implications of poor
Information Technology applications among office managers in the banking sector.
4.
To identify ways necessary to address
issues of Information Technology among office managers in the banking sector.
1.4 Research Question
1. What is the contribution of Information Technology
to the performance of the managers in the banking sector?
2.
What factors affect the non
adaptation of Information Technology among office managers in the banking
sector?
3.
What is the implication of non-
application of Information Technology in banking sector?
4.
What strategies are necessary for
addressing issues of Information Technology among office managers in the
banking sector?
1.5 Significance of the Study
1. Organization: The study will help treat and
improve some existing theories on Information as they apply to organizations as
well as the office professionals in the
areas of human resources management. It has also become a vital and integral
part of every business plan .It will also help organization to improve the way
they design and manage customer relationships.
2. Further Research: It is also hoped that
the findings of this study will contribute to the existing knowledge and
information in the area of research.
3. Office Practitioners: The
significance of this research work is immeasurable both to the practitioners,
office professionals, chief executives, personnel managers, the management of
the organizations and the public at large. It is expected that the findings and
recommendations of the study will guide the area of study to consider
introducing information technology for their office professional efficiency and
other human resources departments for effective administration of personnel
matters.
4. Students: The study will be useful to
student who may wish to write or make some research on a similar topic using
this as a point of reference and to reorient them towards their profession,
future research or practical endeavors
1.6
Scope of the Study
The
study covers some aspects of information Technology on the performance of the office
managers, which include the need for the contribution of IT, factors affecting
the adaptation of Information Technology, implication of non adaptation and
strategies necessary to address Information Technology issues in the selected
banks.
1.7 Definition of the Terms
1.7.1 Information: Is a data that has been processed and can be
used per decision-making.
1.7.2 Technology: The purposeful application of information in
the design, production, and utilization of goods and services, and in the
organization of human activities.
1.7.3 Profession: paid occupation, especially one that
requires advanced education and training.
1.7.4 Equipment: tools or machinery used for specific
purposes.
1.7.5 Information
Technology: Is the useful desired form into which data
is finally transformed, after undergoing series of processes and can be used
for decision making. Technologies of computing and communication both merge
together and used by people for information needs of an organization.
1.7.6 Personnel: The body of persons employed by or activities
in an organization, business, or service.
1.7.7 Office: Can be a place where information are on
paper converges and information is documented, preserved and used for current
and future operations or business.
1.7.8 Administrator/Office
Manager: Is a person or somebody
who is tasked with the responsibility or directing and controlling the work and
staff of a business or department within it.
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