EFFECTIVE HUMAN RESOURCES MANAGEMENT AS A KEY TO THE ACCOMPLISHMENT OF ORGANIZATION GOALS (A CASE STUDY OF NIGERIA BOTTLING COMPANY PLC, OWERRI PLANT)
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EFFECTIVE
HUMAN RESOURCES MANAGEMENT AS A KEY TO THE ACCOMPLISHMENT OF ORGANIZATION GOALS
(A CASE STUDY OF NIGERIA BOTTLING COMPANY PLC, OWERRI PLANT)
ABSTRACT
In any
organization human resources are the important assets. Every organization is
human oriented, a factor without which the organization id reduced to nothing.
Organization have their mission of being in existence and therefore could
achieve these mission through the effort of “People” in the organization.
Meanwhile, the extent to which human resource are properly managed determines
the success of the organization. People are animated and have feelings. So management
should manage and encourage them so that they will be committed and dedicated
to the organization. It is based on this that study is aimed at finding out the
relationship between good human resource management practice and the success of
an organization. The study was conducted in Owerri using. Nigerian bottling
company plants as a case study. Questionnaires were distributed to the staff of
the company which helps the researchers in their analysis. The researchers
applied of the data, the study concluded that people are life wire of the
organization and the success depends on the quality of employees in the
organization.
CHAPTER ONE
INTRODUCTION
1.0 BACKGROUND OF THE STUDY
Human
resources management is concerned with people oriented management. Organization
do not exist in a vacuum, therefore they must need people acquiring their
services, developing their skills, motivating them to high level of performance
and ensuring that the key continue to maintain their commitment to the
organization. This is a white fact business, education, health, social
organization, it is pertinent to note that seeking, getting and keeping good
people in the organization to the right position at the right time are
indispensable to the success of every organization whether profit or non
profit, public or private organization.
These
organization that are able to acquire, develop, stimulate and keep outstanding
workers will be both effective and efficient. Those that are ineffective and
efficient face the risk of stagnation or decline.
According to
Graham and Bernett (1992:3) human resources management is concerned with the
human side of the management of enterprises and employees relation with their
firms. Its aim is to ensure that the employees of the company that is, its
human resources are used in such a way that the employers obtains the greatest
possible benefit from their abilities and the employees obtain both material
and psychological reward from the organization. That is to say that there is a
symbolic relationship between the employee and the organization. While the
employee help the organization achieve it goals, the organization in other hand
helps the employee to accomplish their needs and aspiration that made them to
join the organization.
Robbins
(1982:74) highlights that the survival of an organization requires competent
manager and workers coordinating their efforts towards an ultimate end.
Organization that are unsuccessful in getting such coordination of managers and
workers will ultimately fail. Also for an organization to achieve its goals, it
needs inputs as men, money, machines and material (the 4m). These inputs will
lie idle if they are not coordinated by men. They could only yield effective
result if they are handled in the right proportion by people.
Whether or
not there will be a good return from a corporate investment if an operating
division is largely determined by the quality of the human resources who are
assigned to achieve the high rate of return. Therefore people represent one of
the most valuable asset of the organization. If an organization is to develop
its full potentials, the top managerial, commercial and technical skills must
be termed as assets.
To examine
effective human resources management more critically, Robbins (1982. 74) says
that it is a process consisting of four functions.
The
acquisition, development, motivation and maintenance of human resources.
1.1 STATEMENT OF PROBLEMS
In this
report, the effective human resources management as a key to the accomplishment
of the organizational goals is to be investigated. The investigation/survey on
the effective human resources management shows that organization is human
oriented a factor without which an organization is reduced to nothing. It also
enables it to complete its ascertainment on the likely problem that will occur
on the process.
Employers
are likely to encounter difficulties when dealing with staff in organization
where some are undergraduate. In other to avoid this, organization should
embark on efficient human resource management, job orientation exercise, good
motivation techniques, training and development of staff, recruitment and
selection method of employees should be free and fair so that appropriate
employees will be employed and place in the right position which will lead to
higher performance of employees.
There is
also persistence problem of low productivity as a result of ineffective human
resources management. Organization have
tired to upgrade their system of communication with staff so as to reduce this
frequent problem. However, in spite of all these, the problem still persist.
1.2 OBJECTIVE OF THE STUDY
Alarm they
say does not blow without cause, since organizations are people oriented, hence
the purpose of acquiring human services, developing their skills, motivating
them and ensuring their commitments to their organization becomes an important
instrument in achieving organization becomes an important in achieving
organizational goals however, the objectives of the research are as follows:
To find out
the relationship between good human resources management practices and the
success (viability) of a firm.
To find out
how the acquisition of human resources is carried out in Nigeria bottling
company Owerri plant.
To access
the extent to which human resources are developed in the organization.
1.3 RESEARCH QUESTIONS
1) What are
the relationship between good human resources management practices and the
success. Viability of a firm
2) How is
the acquisitions of human resources carried out in Nigeria bottling company
Owerri Plant.
3) How far
has human resources developed in the organization.
1.4 RESEARCH HYPOTHESIS
Some
hypothesis will be tested to prove the validity of the relationship between the
problems envisaged and the data to be collected. The null hypothesis is
accompanied by the alternative hypothesis which is represented with III.
HO:
Effective human resources management practice does not lead to the success or
the achievement of organizational goals.
HI:
Effective human resources management practices leads to the success or the
achievement of organizational goals.
HO:
Effective human resources management practices do not lead to the increase in
productivity of the organization.
HI:
Effective human resources management practice leads to the increase in
productivity of the organization.
1.5 SIGNIFICANCE OF THE STUDY
This
research work is aimed at exposing the absolute effects or impact of effective
human resources management to the accomplishment of organizational goals.
Moreover, the work will fulfill a number of significant roles while creating
awareness to the society at large why human resources should be recognized as
organizations most values assets.
Meanwhile
this will be of importance to the management of any organization with human
resource department in a view of finding the cause of employees low
productivity and inefficient and solution or remedies to these problems. This
work will be extremely useful to management when every employee’s welfare is
called to mind with a view to finding appropriate welfare programs for them.
Again, any organization that wants to set up it personnel department may lay
hand on this project work so as to know the task of such department.
Student will
appreciate this study because, this project will serve potential researchers as
secondary source of data, idea or information useful to any work they wish to
carry out.
1.6 SCOPE/LIMITATION OF THE STUDY
This project
encompasses the general human resources management of Nigeria bottling company,
Owerri plant. The individuals used as respondents were mainly the company’s
managers, supervisors and employees.
In the process
of carrying out the study the researchers encountered, some constraints. These
constraints includes:
TIME: The
researchers encountered the problem of time. The researchers combined both his
academic work and his research work together. This problem of dual role within
a limited time militated against the researcher’s zeal for through
investigation into the problem under study.
FINANCE: The
researchers encountered some financial problems. This therefore hindered the
researchers from utilization all the whole source of data available toward this
work.
Due to these
scarce resources. The cost of materials, transportation fares and postage were
reduced to the financial capacity of the researchers.
INFORMATION
CONSTRAINTS: The move to collect the necessary information for this work was
not an easy one. In the organization, disclosing information about their
internal operation had always been a difficult task in the course of this
research work. It was really a problem.
DEFINITION
OF TERMS
In every
discipline, there are words associated with it. Meanwhile, the researcher knows
that everybody is not acquainted with certain management terminologies employed
by the researcher in this study. The research therefore defines the following
words as they are used here.
COMMUNICATION:
This is the transfer of information from one person to another with the
information being understood by the receiver.
EFFECTIVENESS:
This is the power of producing the intended. It is the accomplishment of
recognized goals of cooperative action.
EMPLOYEE:
This is a person who work for the owner of a company in return for wages.
GOALS: These
are objective, which has been specified by a company to achieve within a given
period of time.
HUMAN
RESOURCES: This refers to all mental, physical and intellectual abilities or
contributions made by people employed in an establishment to help achieve its
goals.
MOTIVATION:
This is the willingness or any influence that brings out, directs or maintains
people’s foal directed behaviour.
ORIENTATION
OF EMPLOYEE: This refers to familiarizing the person with the requirement of
the jobs, its relationship with other jobs and to the goals of the firm, the
people employed newly will be working with the policies of the organization.
ORGANIZATION:
Bit is defined as the establishment or cooperate entity that is purposely set
up to render good and services to people.
PERFORMANCE
APPRAISAL: This refers to employees accomplishment of assigned task.
PRODUCTIVITY:
This is the measure of the output of goods and services relatives to the input
labour, material and equipment.
RECRUITMENT:
It is a typical result or job analysis and human resources planning activities.
MANAGEMENT:
It is the application of human and material resources for the achievement of
organizational goals.
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