ATTENTION:
BEFORE YOU READ THE CHAPTER ONE
OF THE PROJECT TOPIC BELOW, PLEASE READ THE INFORMATION BELOW.THANK YOU!
INFORMATION:
YOU CAN GET THE COMPLETE
PROJECT OF THE TOPIC BELOW. THE FULL PROJECT COSTS N5,000 ONLY. THE FULL
INFORMATION ON HOW TO PAY AND GET THE COMPLETE PROJECT IS AT THE BOTTOM OF THIS
PAGE. OR YOU CAN CALL: 08068231953, 08168759420
The Impact
of Information and Communication Technology on Business Organisation
Performance
ABSTRACT
TABLE OF
CONTENTS
CHAPTER ONE
CHAPTER TWO:
LITERATURE REVIEW
CHAPTER
THREE: RESEARCH METHODOLOGY
CHAPTER
FOUR: PRESENTATION AND DATA ANALYSIS
CHAPTER
FIVE: SUMMARY, FINDING AND RECOMMENDATION
CHAPTER ONE
BACKGROUND
OF THE STUDY
INTRODUCTION
STATEMENT OF
THE PROBLEM
OBJECTIVES
OF THE STUDY
RESEARCH
QUESTIONS
RESEARCH
HYPOTHESES
RESEARCH
METHODOLOGY
SIGNIFICANCE
OF THE STUDY
LIMITATION
OF THE STUDY
SCOPE/LIMITATION
THE STUDY
DEFINITION
OF TERMS
BRIEF
HISTORY OF FIRST BANK OF NIGERIA PLC
PRE-INDEPENDENCE
The Impact
of Information and Communication Technology on Business Organisation
Performance
(Case Study
of First Bank of Nigeria Plc: Iganmu Branch)
ABSTRACT
This
research work was carried out to determine the Impact of Information and
Communication Technology on Banking Industry and First Bank of Nigeria Plc.
(Iganmu Branch) has been used for the purpose of this study. A survey of (200)
Two Hundred respondent were used comprising all the middle and the top
management of First Bank of Nigeria Plc. (Iganmu Branch).
Data were
generated through primary and Secondary Sources. The Primary Data were
collected through the Administration of Questionnaire from the respondent. The
Secondary Data were generated from collection of different related Textbooks,
Journals and the internet. The analysis of the questionnaire was done using
simple percentage approach and the Karl Pearson Chi – Square Statistic to test
the hypothesis.
The result
of the study revealed that innovative technologies contribute to the survival
of the banking industry. It is also shown that ICT products have effect on
customer services. There is also difference in the banking sector with the use
of ICT. The adoption of ICT has improved customer services, facilitated
accurate records, provides for home and banki.ng services, ensures convenient
business hour, prompt and fair attention and enhances faster services. From the
findings it is concluded that information and communication technology improves
banks image and leads to a wide, faster and more efficient market. It has also
make work easier and more interesting, improves the competitive edge of banks,
improves relationship with customers and assists in solving basic operational
and planning problems.
TABLE OF
CONTENTS
CHAPTER ONE
1.0 Introduction
1.1 Statement of the Problem
1.2 Objectives of the Study
1.3 Research Questions
1.4 Research Hypothesis
1.5 Research Methodology
1.6 Significance of the Study
1.7 Limitation of the Study
1.8 Scope of the study
1.9 Definition of Terms
1.10 Brief History of First Bank of Nigeria
References
CHAPTER TWO:
LITERATURE REVIEW
2.0 Introduction
2.1 Definition of Information and
communication Technology
2.2 The use of I C T in banking Industry
2.3 I C T product use in the banking Industry
2.4 Computer Generations
2.4.1 First Generation Computer
2.4.2 Second Generation Computer
2.4.3 Third Generation Computer
2.4.4 Fourth Generation Computer
2.4.5 Fifth Generation Computer
2.5 Definition of Computer
2.6 Types of Computer
2.6.1 Digital Computer
2.6.2 Analogue Computer
2.6.3 Hybrid Computer
2.7 Classification of Computer
2.7.1 A micro Computer
2.7.2 A Super Computer
2.7.3 A mini Computer
2.7.4 A mainframe Computer
2.8 Advantages of Computer
2.9 Disadvantages of Computer
2.10 Characteristics of Computer
2.11 The New trend in Computer
2.12 The Definition of Computer
2.12.1 Types
of Computer Network
2.12.2 Local
Area Network
2.12.3 Wide
Area Network
2.12.4
Classification of Computer Network
2.12.5 The
advantages of wide Area Network
2.13 The impact of ICT on Banking Industry
2.14 Products and services offered by the first
Bank of Nig. Plc.
2.15 The First Bank farm settlement scheme
2.15.1
Guaranteed Fund Credit (GFC)
2.15.2
Multi-channels Agricultural finance scheme
2.15.3 First
Bank Agricultural credit to schools (FACTS)
2.15.4
National Agro Dealer Scheme (NADS) – plus
2.15.5 GSM
102
2.15.6
Commercial Agriculture Credit Scheme
References
CHAPTER
THREE: RESEARCH METHODOLOGY
3.0 Introduction
3.1 Restatement of Research Hypothesis
3.2 Research Method and Design
3.3 Sample size Determination
3.4 Data Collection Method
3.4.1 Primary Sources of Data
3.4.2 Secondary Sources of Data
3.5 Research Instruments
3.6 Validity and Reliability of Instrument
3.7 Data Collection Method
3.8 Method of Data Analysis
3.9 Limitations of the Methodology References
CHAPTER
FOUR: PRESENTATION AND DATA ANALYSIS
4.1 Data Analysis and Interpretation
4.2 Analysis of Response Rate
4.3 Demographic Characteristics of
Respondents
4.4 Age Distribution
4.5 Marital Status of Respondents
4.6 Distribution by Qualification
4.7 Working Experience of the Respondents
4.8 Opinion of Bank Employees toward ICT
4.9 Testing of Hypothesis
4.9.1 Innovative Technology Contribute to the survival
Banking Industry
4.9.2 The difference in the efficiency of Nigeria
Banking Industry before and after the adoption of Information and Communication
Technology
4.9.3 Does Information and Communication
Technology have effect on Customer Services
CHAPTER
FIVE: SUMMARY, FINDING AND RECOMMENDATION
5.1 Summary of findings
5.2 Recommendation
5.3 Conclusion
5.4 Suggestion for future Studies
References
CHAPTER ONE
BACKGROUND
OF THE STUDY
INTRODUCTION
Today’s
business environment is very dynamic and undergoes rapid changes as a result of
technological innovation, increased awareness and demands from customers.
Business organizations, especially the banking industry of the 21st century
operates in a complex and competitive conditions and highly changing conditions
and highly unpredictable economic climate. Information and communication
Technology is at the centre of this global change curve. Laudon and Laudon,
(1991), contend that managers cannot ignore information systems because they
play a crucial role in contemporary organization. They point out that the
entire cash flow of most fortune 500 companies is linked to information system.
The
application of information and communication technology concepts, techniques,
policies and implementation strategies to banking services has become a subject
of fundamental importance and prerequisite for local and global
competitiveness. ICT directly affects how managers decide, how they plan and
what products and services are offered in the banking industry. It has
continued to change the way banks and their corporate relationships are
organized worldwide and the variety of innovative devices available to enhance
the speed and quality of service delivery.
Harold and Jeff
(1995), contend that financial service providers should modify their
traditional operating practices to remain viable in 1990s and the decades that
follow. They claim that the most significant shortcoming in the banking
industry today is a wide spread failure on the part of senior management in
banks to grasp the importance of technology and incorporate it into their
strategic plans accordingly.
Woherem
(2000), claimed that only banks that overhaul the whole of their payment and
delivery systems and apply ICT to their operations are likely to survive and
prosper in the new millennium. He advices banks to re-examine their service and
delivery systems in order to properly position them within the framework of the
dictates of the dynamism of information and communication technology. The
banking industry in Nigeria has witnessed tremendous changes linked with the
developments in ICT over the years.
The quest
for survival, global relevance, maintenance of existing market share and
sustainable development has made exploitation of the many advantages of ICT
through the use of automated devices imperative in the industry. This study
evaluates the response of Nigerian banks to this new trend and examines the
extent to which they have adopted innovative technologies in their operation’s
and the resultant effects.
Information
Technology (IT) IS the automation of processes, controls, and information
production using computers, Tele communications, software and ancillary
equipment such as automated teller machine and debit cards (khalifa 2000). It
is a term that generally covers the harnessing of electronic technology for
information needs of a business as all levels. Irechukwu (2000) lists some
banking services that have been revolutionized through the use of ICT as including
account opening, customer account mandate, and transaction processing and
recording. Information and communication technology has provided self-service
(automated customer service machines) from where prospective customers can
complete their account opening documents direct online. It assists customers to
validate their account numbers and receive instruction on when and how to
receive cheque books, credit and debit cards.
Several
authors have conducted investigation on the impact of ICT on the banking sector
of the Nigeria economy. Agboola et al (2002) discussed the dimensions in which
automation in the banking industry manifest in Nigeria.
They
include:
(i) Bankers
Automated clearing services: This involves the use of Magnetic Ink character Reader
(MICR) for cheque processing. It capable of encoding, reading and sorting
cheques.
(ii)
Automated payment systems: Devices used here include Automatic teller Machine
(ATM), plastic cards and Electronic funds Transfer.
(iii)
Automated Delivery channels: These include interactive television and the
internet.
Agboola
(2001) studied the impact of computer automation on the banking services in
Lagos and discovered that Electronic Banking has tremendously improved the
services of some banks to their customers in Lagos. The study was however
restricted to the commercial nerve centre of Nigeria and concentrated on only
six banks. He made a comparative analysis between the old and new generation
banks and discovered variation in the rate of adoption of the automated
devices.
Aragba-Akpore
(1998) wrote on the application of information technology in Nigerian banks and
pointed out that IT is becoming the backbone of banks’ devices regeneration in
Nigeria. He cited the Diamond Integrated Banking Services (DIBS) of Diamond
Bank Limited and Electronic Smart card Account (ESCA) of all states Bank
Limited as efforts geared towards creating sophistication in the banking
sector. Ovia (2000) discovered that banking in Nigeria has increasingly
depended on the deployment of information technology and that the IT budget for
banking is by far larger than that of any other industry in Nigeria. He
contended that on-line system has facilitated internet banking in Nigeria as
evidenced in some of them launching websites. He found also that banks now
offer customers the flexibility of operating an account in any branch
irrespective of which branch the account is domiciled.
Woherem
(1997), discovered that Nigeria banks since 1980s have perform in their
investment profile and use of ICT systems, than the rest of industrial sector
of the economy. An analysis of the study carried out by African Development
consulting Group Ltd. (ADCG) on IT diffusion in Nigeria shows that banks have
invested more on IT, have more IT personnel, more installed base for PCs, LANs,
and WANs and a better linkage to the internet than other sectors of the
Nigerian economy.
STATEMENT OF
THE PROBLEM
The Banking
industry all over the world helps to promote economic growth and development.
In recognition of this important role, a lot of effort is being put into the
development of the sector. One area of such effort is the use of information
and communication technology to improved banking services with the advent of
computers and its revolution in information processing electronic banking has
become the order of the day. Electronic banking enhances the speed and quality
of service delivery and has changed their system of banking all over the world
in Nigeria. Electronic banking is still at the infancy stage. A great deal of
effort and investments are still required to make the country relevant to the
present dispensation in the industry. Many transactions are still being done
manually, the waiting time for customers is still relatively long and the
quality of service is yet to be satisfactory to some customers.
Since the
banking sector has become dependent of information and technology, the
performance enhancement of the Nigeria banks will be best achieved through its
optimal utilization. This issue of absolute necessary is the subject of this
study. Moreover, the cost of acquiring this technology vis-a-vis its benefit is
on other problem.
OBJECTIVES
OF THE STUDY
The focus of
this study is to determine the impact of information and communication
technology on banking service in Nigeria. The four objectives, which are to be
achieved, are to:
(1)
Determine what constitutes information and communication technology.
(2) Examine
the factors responsible for the use of information and communication technology
in the banking sector.
(3) Examine
the effect of information and communication technology on banking service.
(4)
Examining the effects of information and communication technology on
recruitment and training staff.
RESEARCH
QUESTIONS
1. How does
innovative technologies contribute to the survival of the banking industry
operations?
2. What is
the difference in the efficiency of the Nigerian banking industry before and
after the adoption of information and communication technology?
3. To what
extent does information and communication technology products have effects on
customer services?
RESEARCH
HYPOTHESES
Ho:
Innovative technologies does not contribute to the survival of the banking
industry operations
Hi:
Innovative technologies will contribute to the survival of the banking industry
operations
Ho: There is
no significant difference in the efficiency of the Nigerian banking industry
before and after the adoption of information and communication technology.
Hi: There is
significant difference in the efficiency of the Nigerian banking industry before
and after the adoption of information and communication technology.
Ho:
Information and communication technology products will have no effects on
customer services.
Hi:
Information and communication technology products will have effects on customer
services.
RESEARCH
METHODOLOGY
The study
take a look at the impact of information and communication technology on
business organization performance and chi square method will be used to examine
the data. The data will be collected from the first Bank of Nigeria Plc.
SIGNIFICANCE
OF THE STUDY
The study is
expected to provide information on various information and communication
technology devices used by banks in Nigeria and the extent of the usage. The
result of this research is expected to increase our knowledge of information
and communication technology in the banking industry in Nigeria. The findings
of the study would be of benefit to commercial banks and the customers alike.
LIMITATION
OF THE STUDY
Information
and communication technology is still relatively in Nigeria. The increasing
awareness of financial and educational institution in the field is very recent.
One major limitation is that most bank staff at the management level are not
easily accessible. When they are available, the competition in the industry
makes them unwilling to disseminate information on the topic.
SCOPE/LIMITATION
THE STUDY
This study
takes a look at the impact of information and communication technology on
business organization performance.
Effort will
be made to source for data from First Bank of Nigeria Plc (Iganmu Branch).
DEFINITION
OF TERMS
BANK: Oxford
Dictionary defines bank as an establishment for the custody of money which it
pays out on customers order.
BANK: The
Banking decree of 1969 define a banker as any person who transaction banking
business and whose business includes acceptance of deposits withdraw able on
demand.
COMMERCIAL
BANK: A bank that accepts deposits and makes consumer commercial and real
estate loans (Saunders 2002)
COMPUTER: An
electronic device that on receipt of an appropriate input is capable of
processing the input according to a set of previously supplied instructions and
making the result available if desired (Essen, 2001) Britain J.T identified two
major types of computer. (1) Computer Hardware’s (2) Computer software’s
COMPUTER
HARDWARE: Physical equipment used for input processing and output activities in
an information system (Laudon & Laudon 2001)
COMPUTER
SOFTWARE: Detailed pre-programmed instructions that control and co-ordinate the
work of computer hardware (Laudon and Laudon 2001).
DATA: Raw
facts representing events occurring in organizations or the physical enrollment
before they have been organized and arranged into from that people can
understand and use (Laudon & Laudon 2001).
INFORMATION:
Data that have been shaped into a form that is meaningful and useful to human
beings. (Laudon & Laudon 2001)
PROCESSING:
The conversion, manipulation and analysis of raw inputs into a form that is
more meaningful to human (Laudon & Laudon 2001).
DATABASE: A
group of related files (Laudon & Laudon 2001).
NETWORK: A
two or more computers linked together to share date or resources such as
printer.
COMMUNICATION
TECHNOLOGY: Physical devices and software that links the various pieces of
hardware and transfers data one physical location to another. Computer and
communication equipment can be connected in networks for sharing voice, data,
images sound or even video (O. BRIEN 1996).
STORAGE
TECHNOLOGY: Physical media and software governing the storage or organization
of data for use in an information system e.g magnetic or optical disk or tape
(O. BRIEN 1996).
BRIEF
HISTORY OF FIRST BANK OF NIGERIA PLC
First Bank
of Nigeria is a Nigeria Bank and Financial Services Firm. First Bank traces its
ancestry back to the first major institution founded in Nigeria.
The Current
Chairman is Dr. Ayoola Oba Otudeko, OFR. The Bank is the largest retail lender
in the nation, while most banks gather funds from consumers and loan it out to
large corporations and multinationals, First Bank has created a small market
for some of its retail clients.
At the end
of August 2006, the bank had assets totaling 650 Billion Naira or $5 Billion Dollars.
The Bank was also the most highly capitalized stock on the Nigeria Stock
Exchange and had about 10 Billion outstanding shares. It has a subsidiary in
the United Kingdom, FBN Bank (UK), which has a branch in Paris. The bank also
has representative offices in South Africa and China.
The company
was named the best bank in Nigeria by Global Finance Magazine in September
2006. The firm’s auditors are Akintola Williams Deloitte & Touche (Charted
Accountants).
The firm has
solid short and long term rating from Fitch and the Global Credit Rating
Company Partly due to its low exposure to non-performing loans. The firm’s
compliance with financial laws has also strengthened with Economics Financial
Crimes Commission giving it a strong rating.
PRE-INDEPENDENCE
The Bank
traces its history back to 1894 and the Bank of British West Africa. The Bank
originally served the British Shipping and Trading Agencies in Nigeria.
HOW TO GET THE FULL PROJECT
WORK
PLEASE, print the following
instructions and information if you will like to order/buy our complete written
material(s).
HOW TO RECEIVE PROJECT
MATERIAL(S)
After paying the appropriate
amount (#5,000) into our bank Account below, send the following information to
08068231953 or 08168759420
(1)
Your project topics
(2)
Email Address
(3)
Payment Name
(4)
Teller Number
We
will send your material(s) after we receive bank alert
BANK ACCOUNTS
Account
Name: AMUTAH DANIEL CHUKWUDI
Account
Number: 0046579864
Bank:
GTBank.
OR
Account
Name: AMUTAH DANIEL CHUKWUDI
Account
Number: 2023350498
Bank:
UBA.
FOR MORE INFORMATION, CALL:
08068231953 or 08168759420
AFFILIATE
Comments
Post a Comment