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CONFLICT MANAGEMENT
IN BUSINESS ORGANIZATION, A SPECIAL REFERENCE TO NIGERIAN GAS LTD
ABSTRACT
This project was conducted to look
properly unto the conflict management in organization, its causes and
resolution.
The aim of this project is to help management
to overcome the problems which was stated properly in the introduction aspect
as well as the historical aspect of he project.
The whole literature books concerning
the management to conflict in organization were also reviewed thoroughly, which
will also help in the resolution process of this conflict. A lot of research
was mine in this project which if management adopts will help in tackling of
his issue.
Finally, the work was analyzed and a
lot of things were found out which may also be used for the tackling of the
conflict management as well as the recommendation for the resolution of
conflict, which is to known that negative position on attitude can prevent
productive resolution.
And concluded that conflict occurs in
personnel and professional setting regarded as a very negative force or as
sources of great potential and productivity.
TABLE OF CONTENTS
Title page
Abstract
Table of contents
CHAPTER ONE
1.0
Introduction
1.1
Background of the study
1.2
Statement of the problem
1.3
Objectives of the study
1.4
Significance of the
study
1.5
Research Hypothesis
1.6
Scope / delimitation of the study
1.7
Definition of terms
1.8
Historical background and organization structure of Nigeria gas
CHAPTER TWO
2.0 Review of
related literature
2.1
The meaning of conflict
2.2
The causes of conflict
2.3
The meaning of management
2.4
The meaning of organization
2.5
The meaning of conflict management
2.6
The types / nature of conflict
2.7
The causes of conflict in Nigeria as
2.8
The effect of conflicts in Nigeria gas
2.9
The procedure for conflict resolution
2.10
Summary of the literature review
Reference
CHAPTER THREE
3.0 Research
design and methodology
3.1
Research Design
3.2
Area of study
3.3
Population of the study
3.4
Size and sampling procedure / techniques
3.5
Instrument of data collection
3.6
Validation of
instrument
3.7
Reliability of the instrument
3.8
Method of data collection
3.9
Method of data analysis
References
CHAPTER FOUR
4.0
Data presentation and analysis
4.1
Presentation and analysis of data
CHAPTER FIVE
5.0 Summary of
findings, conclusion and recommendation
5.1
Findings
5.2
Conclusion
5.3
Recommendation
Bibliography
Appendix
I
Appendix
II
CHAPTER ONE
1.0
INTRODUCTION
1.1
BACKGROUND OF THE STUDY
The historical background of conflict
in organization can be seen as far back as the ancient times, which involves
the scientific management era, personnel and human relation movement and the
modem management period.
The ancient firms (before 1800AD) is
based on the events of the past years. This period gave a lot of knowledge
about management.
The scientific management era (Fredrick
W. Taylor in 1856 – 1917). He developed a method known as scientific
management, which is the method used to investigate every operating problem and
try to determine the best way to solve the problems, using scientific methods
of research. The concept involved a-way of thinking about management.
In his concept, he observed some
management conflict in an organization as
i.
That workers wasted more time than that was necessary to accomplish a give task.
ii.
That there was a general inefficiency of the workers.
iii.
That labour costs were consequently higher than they would have been.
Human relations movement and
behavioural science (personnel) period by Elton Mayo (1900-1950). He found out
that here are conflict in management driving his research and concluded that
monetary incentive and other working conductions are not only the motivating
factors in an organization. But proper attitude to work is equally important
also the superior’s role was important for moral and productivity. Group spirit
and teamwork were vital to accomplish organizational goals and workers
satisfaction. Also, that within every formal organization, informal
organization for any formal organization to achieve its corporate objective,
the managers must therefore know why employees act in the manner they do, and
the psychological, social and other factors which motivate them.
The modern era (Heney Faylo 1841 –
19250), which is the revisionism. He classified organization activities, the
qualification of a manager. He did his own research and found out many conflict
encountered by workers and managers in a given organization. After which the
concluded the fourteen principles of management:
Division of work: Authority and
responsibility, discipline: unity of command; unity of direction; remuneration;
centralization; order, equity; stability of tenure; initiative and spirit de
corps.
These principles in his own view, if
conflict is followed in organization will reduce the conflict management and
make things flow easily without them encountering any problems.
1.2
STATEMENT OF PROBLEMS OF THE STUDY
There are many potential problems of
conflict in organization. Today’s organization are characterized by complex
relationship and a high degree of interdependence of task that can occur.
People also have different values and different perception of issues. For
instance, a production manager may want to concentrate on product(s) that have
available materials and technology to produce them, while the sale manager may
desire, a brand product line that will satisfy diverse customers demands.
Potential cause of conflicts can be
between people in line and staff position, also superiors autocratic and leadership
style.
The problems are summarized below:
i.
The organization conflicts are due to lack of communication between the
employee and employees.
ii.
In terms of money, the ratio of profits to wages and salary cause conflict
between workers and management.
iii.
Management are concerned with efficiency and workers with job security.
Management want more efficient machinery, this displace workers as less needed.
Conflict occurs between marketing and production mangers as their policies and
interest often differ.
iv.
Workers restriction for more participation in decisions which affect their
lives. This is vertical conflict between workers and management.
v.
The socio-technical system organized men in a particular way which often, leads
to a boring job, no control of the pace of work, no responsibility of group
identify.
vi.
Downwards fluctuations in the market for the products are threat to workers
security. Such problems causes conflict even within a union, of there is
notling doing to secure their job.
1.3
OBJECTIVE OF THE STUDY
The general aim of this study is to
have a general view of the problems and the prospects of conflict management in
organization (Niger Gas, Emene).
Thus, this, study has the following
specific objectives:
i)
To review and make people understand the nature of conflict in some of the
management organization in some places.
ii)
To find out he main causes and sources of conflict in Niger gas, concerning
their management and administration department.
iii)
To have a good review on the rerivedies to organizational conflict in Niger
Gas.
iv)
To identify the destructive and constructive nature of conflict no the
workplace.
v)
To have proper understanding of management and as a logical check lest in
training.
vi)
To identify the approaches for dealing with any conflict situation.
vii)
To determiner how to transform conflicts for constructive outcomes.
viii)
To achieve social objectives and goals, if the work of conflict will be
properly taken care of.
ix)
For research purpose and to perpetuate cultural impact and practice.
1.4
SIGNIFICANCE OF THE STUDY
This study is beneficial and important
with respect to the problems under study.
The research is intended to examine the
problems and prospects of conflict management in Niger Gas, Emene.
Since, the ultimate goal of any
business organization is to optimize profit by minimizing cost, management
should know how to tackle conflict, that is how to make conflict beneficial to
Niger Gas.
Other organization located at
Emene, who are having similar problems will benefit generously from the study
for better performance.
It will be helpful, if the results of
this study are properly implemented. Also, it will enable the managers improve
their marketing activities formers better and attract new ones.
The consistent improvement of the
quality of the product and services based on the finding of this study will
help gain a sustainable consumer confidence and patronage and hence improve
productivity, profit and growth of the Niger gas economic development.
1.5
RESEARCH HYPOTHESIS
i.
Conflict management is a serious problems which has reduce productivity and
efficiency.
ii.
There will be a better and improved workers and productivity if conflict is
properly managed.
iii.
The welfare programme in Niger gas is not encouraging.
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