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CRISES
MANAGEMENT IN INDUSTRIAL ENVIRONMENT
ABSTRACT
A study was carried
out on crisis management which originated with the large scale industrial and
environment disaster in the 1980’s. Crisis management is the process by which
an organization deals with a major event that threatens to harm to the
organization, its stakeholders, or the general public.
According to Research, it was shown that there were three elements common to
most definitions of crisis.
1.
A threat to the organization
2.
The element of surprise,
3.
A short decision time. but the venette argued that crisis was a process
of transportation where the old system can no longer be maintained.
The study focused
primarily on the intergroup types of organizational crises among the staff of
an organization. The study covered the management and workers’ union
crises and the strategies in managing crises between this two groups with
particular references to pepsi and Japan’s reactors and BP spill.
The finding in the study showed that crises was inescapable or unavoidable part
of the learning process directed towards securing adjustment of expectation to
economic realities and also to achieve social and economic desirable
improvement. Non payment of wages and salary as at when due was also a major
source of conflict or crises in this organization.
The research topic crisis management in industrial environment will help
management, entrepreneurs to known various preventive crises approach, be
confident and make policies that can reduce these crises which hinder the
attainment of business mission.
TABLE OF CONTENTS
Chapter One
-
Introduction
-
Objectives and Aim of Crisis Management
Chapter Two
Types of Crisis
-
Crisis Leadership
-
Models and Theories Associated with Crisis
-
Examples of Unsuccessful Crisis Management
Chapter Three
-
Conclusion
-
Recommendations
References
CHAPTER ONE
Introduction
Crisis Management
Consists of:
Method
used to respond to both the reality and perception of crisis.
Establishing
matrics to define what scenarios constitute a crisis and should consequently
trigger the necessary response mechanisms.
Communication
that occurs within the response phase of emergency management scenarios.
Crisis management is occasional referred to as incident management, although
several industry specialist, such as peter power argue that the term crisis
management is more accurate.
A crisis mindset requires the ability to think of the worst case scenarios
while simultaneously suggesting numerous solutions. Trial and error is an
accepted discipline solutions. Trials and error is an accepted discipline, as
the first lien of defense might not work. It is necessary to maintain a list of
contingency plans and to be always on alert. Organization and individuals
should always be prepared with a rapid response plan to emergencies which would
require analysis, drills and exercise.
The credibility and reputation of organization is heavily influenced by the
perception of their responses during crisis situation. There must be open and
consistent communication throughout the hierarchy to contribute to a successful
crisis communication process.
Crisis is also a facet of risk management although it is probably untrue to say
that crisis management represent a failure of risk management since it will
never be possible to totally mitigate the chance of catastrophe occurring.
Objectives And Aim Of
Crisis Management
Beyond contingency planning
towards a model of crisis management.
This reviews the
central contributions to the crisis management liter atume, addresses its
various dimension and details the major phases within which crises occur.
The paper seeks to develop a schametic model for crises and conclude by
advocating that management needs to acknowledge the limitations of its
contingency planning in order to allow for more effective decision
making. The model suggest that there are three phases within a
crisis. The precipitation phase in which the potential for a crisis is
created, the operational phase of the crisis, and the post-crisis phase.
The resultant model provides a frame work for the subsequent analysis of crisis
event.
The political
Dynamics of the New Environment
The 1980’s have
witnessed a rejuvenation of environment politics within all advanced industrial
societies. Some analysis suggest that this merely reflects the underlying
business cycles as the problems associated with growth rather than recession
come to dominate the political agenda.
However, there is considerable evidence to suggest that environmentalism is
likely to remain a permanent feature of the politics of advance industrial
societies in the 1990s. This is because the new environmentalism is nurtured
by the decline of traditional class based politics and the emergence of new
political cleavages within western societies.
Moreover, the deeping of processes of social change in industrial societies,
combined with a sensitivity of governments to the economic and welfare
consequences of environment crises, and the globalization of environmental
issues have transformed the political dynamics of environmentalism. This
transformation will present major challenges to business and industry in the 1990’s
which will demand genuine responses.
Accident prevention and risk communication in Environment protection a
sociopsychological perspectives.
The preventive and management of environmentally damaging accidents has become
an important responsibility of industry and government. One of the ways to
accidents is to encourage risk communication. Risk communication should
take place not only between the firm and the public with which it deals but
also among the firm’s employees. This discussion examines the technical
and subjective aspects of various risk analysis and communication approaches,
emphasizing the need to pay much greater attention to the sociophychological
dimension of risk behavior in industrial workplaces. It offers a number of
practical guidelines of successful accident prevention and risk management.
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