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DESIGN AND
IMPLEMENTATION OF AN AUTOMATED HOTEL RESERVATION MANAGEMENT SYSTEM
ABSTRACT
The method of
allocating rooms to people on request is a custom performed by hotels since its
existence. It has, over the years, fostered the ability for individuals to
demand for rooms while they are not there.
The efficiency of any
hotel is dependent on the mode of collecting and prevent information from the
customers personal data to the various services available in the hotel.
The management of their real time activity has really been a complex and
difficult operation, especially when information flow is consistent.
There is, therefore,
the need to provide a system capable of handling the numerous jobs and reduce
tediousness associated to it. A computerized system by which a hotel
reserves room for its customers will enhance efficiency, increase productivity
and maximize the usage of the available services by readily providing
information about the hotel in question to whom it may concern.
THE ORGANISATION OF
THE WORK
The study of organized into seven
chapters:
Chapter one deals with the introduction
of the research topics, the statement of problem, the purpose of the study, the
aims and objective of the work, the scope or delimitation of the study, the
limitation of the study, the assumptions made and the definition of terms.
Chapter two covers the review of
literature related of area of the study of the researcher.
Chapter three deals with existing
system; its description and analysis, the method applied in finding facts, the
structure of the organization, the existing system objectives, analysis made on
the input process and output operation, diagrams of information, and also, the
justification of the new system.
Chapter four talks about the design of
the new system; specification of the input and output and their designs; the
procedure chart, flow chart of the system, and also the requirement of the new
systems.
Chapter five explains the
implementation of the new system, the program design, the program flow chart,
pseudocodes, source programme and the running of the problem.
Chapter six emphasis on the
presentation and analysis of the data, that is, the documentation of the work
under study.
Chapter seven gives a conclusion of the
work. It contains the recommendations based on the research
findings. The references follow immediately after chapter seven.
TABLE OF CONTENTS
TITLE PAGE
ABSTRACT
ORGANISATION OF THE WORK
TABLE OF CONTENTS
TABLE OF FIGURES
CHAPTER ONE
INTRODUCTION
STATEMENT OF THE PROBLEM
PURPOSE OF THE STUDY
AIMS AND OBJECTIVES
SCOPE OF THE STUDY
LIMITATIONS OR CONSTRAINTS
ASSUMPTIONS
DEFINITIONS OF TERMS
CHAPTER
TWO
LITERATURE REVEIW
CHAPTER THREE
DESCRIPTION AND ANALYSIS OF THE
EXISTING SYSTEM
FACTS FINDING
ORGANISATIONAL STRUCTURE
OBJECTIVES OF THE EXISTING SYSTEM
INPUT, PROCESS, OUTPUT ANALYSIS
INFORMATION FLOW DIAGRAMS
PROBLEMS OF THE EXISTING SYSTEM
JUSTIFICATION FOR THE NEW SYSTEM
CHAPTER FOUR
DESIGN OF THE NEW SYSTEM
OUTPUT SPECIFICATION AND DESIGN
INPUT SPECIFICATION AND DESIGN
FILE DESIGN
PROCEDURE CHART
SYSTEM FLOW CHART
SYSTEM REQUIREMENT
CHAPTER FIVE
IMPLEMENTATION
PROGRAM DESIGN
PROGRAM FLOW CHART
PSEUDOCODES
SOURCE PROGRAM
TEST RUN
CHAPTER SIX
DOCUMENTATION
CHAPTER SEVEN
RECOMMENDATION AND CONCLUSION
REFERENCES
TABLE OF FIGURES
ORGANISATIONAL STRUCTURE
INFORMATION FLOW DIAGRAM
PROCEDURE CHART OF THE NEW SYSTEM
SYSTEM FLOW CHART FOR THE NEW SYSTEM
CHAPTER ONE
1.1
INTRODUCTION
The hotel trade is a
fascinating one, because of its vitality and variety, which is display with
enthusiasm and devotion. In fact, it is one of the few human activities
that provides services, comfort, rest and joie devivre – the essential concept of
the hotel trade.
The spirit of service
in the fullest sense of the world personal attention, consideration, courtesy
and kindness should thus from the basis of all hostel management and staff, it
would be possible for those who pay to be served and those who are paid to
serve, to live harmoniously together.
The aesthetic
features of any hotel determines the caliber of its customers therefore, there
is the need for the hotel to posses luxurious rooms and adequate facilities
that will make the customers to feel at home and be “spoilt” a little.
1.2
STATEMENT OF THE PROBLEM
In hostel reservation
the problem that is mainly encountered is the gathering of information.
The following questions need to be considered when starting out the problem.
-
Can the use of manual operation be more efficient during booking of a room?
-
Can the manual operation be able to reach operation standards of the hotel
management in terms of speed and/or when there is increase in demand?
-
Can it be able to detect any efficiency such as fraudulent activity by the
staff and give proper account of the daily transaction?
1.3
PURPOSE OF STUDY
With the application
of computer in hotel reservation, the following can be achieved.
EFFICIENCY:
There is constant information about the different operations carried out thus
increasing competence.
SPEED:
There is quick, prompt and an increase in the rate of progress of the
operational standard of the organization.
ACCOUNTABILITY:
Fraudulent activities are eliminated and the correct billing if each customer
is do hereby providing a security check.
1.4
AIMS AND OBJECTIVES
The primary aim of
introducing computers is to provide efficiency in producing timely information
and ensuring proper billing mechanism. Other objectives include
-
To provide a faster way of accessing customers’ information when required.
-
To reduce the various types of errors encountered during the collection of
customers’ information.
-
Proper presentation of information to the management for an effective
decision-making.
-
To ensure that there is document integrity having considered the flow and
growth of information.
1.5
SCOPE OF THE STUDY
The program of this
project is brut (that is, customerized) to handle room reservation and
invoicing which is done for checking in and out. This operation is
performed by the staff (may be, a receptionist) who attends to customers’
booking and requests.
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