DESIGN AND IMPLEMENTATION OF A COMPUTERIZED HOTEL BUSINESS BILLING SYSTEM. (A CASE STUDY OF MODOTEL HOTEL LIMITED ENUGU)
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DESIGN AND IMPLEMENTATION OF A COMPUTERIZED HOTEL BUSINESS BILLING
SYSTEM.
(A CASE STUDY OF MODOTEL HOTEL LIMITED ENUGU)
ABSTRACT
This work is carried out to identify and discuss the need for a computer
system in hotel business billing system.
A hotel business is a hospitality industry which caters for both leisure
and well being of its guest. The duties of hotels are to offer accommodation to
their guest and to render services to them. These services are usually
personal.
The focus on this topic is to introduce computer in the allocation of
rooms and billing system of a hotel. The result of this project is aimed at
eliminating the tedious work which is associated with the making reservations
and keeping account in hotel. It will also save storage system for guest who
have stayed in the hotel before.
TABLE OF CONTENTS
CHAPTER ONE
1.0 Background of the study
1.1 Introduction
1.2 Statement of problem
1.3 Purpose of study
1.4 Objective of study
1.5 Scope of the problem
1.6 Definition of terms
CHAPTER TWO
2.o
LITERATURE REVIEW
CHAPTER THREE
3.0 OVERVIEW OF THE EXISTING SYSTEM
3.1 Description analysis of the existing system
3.2 Method of data
collect
3.2.1
Interview method
3.2.2
References to written text
3.4 Process
analysis
3.5 Out analysis
3.6 Problem of the
existing system
3.7 Justification
for the new system.
CHAPTER FIVE
5.0
IMPLEMENTATION
5.1
Program design
5.2
Program flowchart
5.3
Pseudo code
5.4
Source listing
5.5
Test Run
CHAPTER SIX
6.0
RECOMMENDATION AND CONCLUSION
CHAPTER SEVEN
REFERENCES
APPENDIX
CHAPTER ONE
INTRODUCTION
Hotel is defined by British law as a place where a binafide traveller
can receive food and shelter, provided he is in a position to pay and is in a
fit condition to be received. Hence, a hotel provides food and beverages, and
lodging to travellers on payment. In turn, it has the right to refuse a
traveller is drunk, disorderly, unkempt or is not in a position to pay for the
services.
The hotel industry is perhaps, one of the oldest
commercial endeavours in the world. The first inns date back to the sixth century
be and were the products of the urge to travel, spurred by the invention of the
wheel.
The earliest hotels were managed by husband and wife teams, who provided
large halls for travellers to make their own bed and sleep on the floor. The
entire cooking service and recreation were provided by the husband and wife
team and his family.
It was in Europe that the birth of well managed hotel industry took
place on the shape of chalets and small hotels which provided variety of
services. They were mainly patronized by the aristocracy of the day.
The real growth of the modern hotel industry took place in the United
State of America in 1794. the real boom in hotel building came in the early
twentieth century. This period also saw the beginning of chain operation under
the guidance of E.M stalker. It involved big investments, big profit and
trained professional to manage the business.
The management
business billing of a hotel system was virtually left in the hands of the
front officers. The front office in a hotels is the department responsible for
the scale of hotel rooms through systematic method of reservation, followed by
registration and assigning of rooms to customers, it was usually done manually.
This was boring and cumbersome in hotels that still operate manually today.
This development in hotel business billing system continued gradually until
recently when computer was invented as an electronic method of processing data,
computer can be defined as an electronic device that accept input, manipulated
data and produces information which is the output, as required. Computerization
of hotel business billing system: a focus on the lodging system of a hotel,
therefore, the application of computer in the lodging system of a hotel. A
hotel which operated a computerized system will ensure that the program carries
provision for different tariffs, locations and individual guest preferences.
Details of each room are stored within the memory and as a guest registers the
guest list is immediately updated while that particular room is removed from
the list of those which are available for letting. Because the system is so
accurate, there is little chance of two people being given same room.
BACKGROUND OF THE STUDY
The lodging system of Mooted Hotels Limited Enugu started when this
hotel was established in 1986. at its inception, Mooted Hotels Limited
inherited three modern hotels. There were ninety three chalets at the time of
its establishment. These hotels were located at Enugu, IMO, Anambra. However
they have since been improved upon with additional chalets, better management
and better services.
The management of Muddle Hotels Limited insists that standard obtainable
in its hotels of all types compare favourably with the standards elsewhere.
Each chalets is provided with a room stewards, hot and cold water tub, wall-
To-wall carpet, air conditioner, television, refrigerator and inter-com.
The Cable News Network (CNN) is received in the hotels through its satellite
dish. The body managing the hotel now at the apex of the management include-
1.The general manager
2.The company accountant
3.The company secretary
4.The operational managers
5.The public relations officer
6.The house keeper
7.The food and beverages manager
8.The number of staff are eighty
These are both junior and senior cadres.
1.Administration
2.Accounts
3.Restraurant
4.Bar
5.Kitchen
6.Laundry.
1.2 STATEMENT OF THE PROBLEM.
The
introduction of computer in the hotel is to reduce problem encountered on
arrival and event at check out time by guest’s customers and visitors to the
hotel and by the reception staff on their efforts to manually attend to each
guest’s requests going through the reception routine in the front office by the
guest is normally frustrating and time wasting. As guest can be kept on his
feet for several minutes waiting to be attended to .the billing procedures in
the cashier section are similar to that of the front office. The staff at the
cashier section are also limited by their human capabilities.
1.3 PURPOSE OF STUDY
The main aim of
this study is design a computerized reservation entry and guest billing system
for timely services. In hotel services, time is of essence.
Another objective of the to design a computerized system which will
ensure that the program carries provisions for different tariffs, locations and
individual guest preferences. The computer will select the best available rooms
for particular reservation or offer an alternative, if the preferred room is
already taken or is not yet ready. The program will be flexible enough to
ensure that any special request by a guest can be catered for.
1.5 IMPORTANCE OF THE STUDY
There is a high
hope that this project will solve those problem the reception personnel
encounter on the sale of rooms in the hotel. A hotel which is computerized can,
with dispatch, answer inquires and write confirmation letters for reservation,
keep messages for guest’s ,advice the hotel management about regular guests,
improve the level of services the hotel offers to guest and monitor room services
to guests. It will greatly help the reception personnel to know the number of
room available and how many rooms that have been booked. This helps in updating
of reservations. In a situation of efficient services, the hotel will be
attractive to guest and visitors and thereby make profit.
1.6 DEFINITIONS OF PROCESSING
REAL TIME PROCESSING: Technique by which enter data for immediate
processing.
ON LINE PROCESSING: Also called transaction processing,. It is the collecting and processing
of data as transaction occurs.
INFORMATION: When data undergoes certain manipulations like
calculation, sorting, amending etc. they eventually become useful meaningful.
In other words, they become information.
DATA:
Bit and pieces of fact and figures representing an idea or event needed for
processing to give out information.
FIED: A unit of
information containing a group of related data.
ARRIVAL:
Time that a guest registers into the hotels.
ACCOMMODATION: The term simply refers to rooms.
BOOKING:
Reservation of rooms.
CANCELLATION: When a room reservation is with drawn by the guest.
CHECK-IN: Arrival
of a guest who has registered at the reception.
CHECK-OUT: Department of a
guest who has settled his bills.
DEPARTURE: Time when a guest
leaves the hotel.
DOUBLE ROOM: Room with one large- size bed.
GUEST:
Person who uses the services of a hotel.
RECEPTION: Counter in
a hotel that registers guests.
RESERVATION: Counter that receives documents on reservation
requests.
SKIPPER:
A guest who departs without paying his bill.
SINGLE ROOM: Room with one bed.
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