HUMAN RESOURCES MANAGEMENT: TOOLS FOR DEVELOPING THE HEALTH CARE SECTOR (A CASE STUDY OF UNIVERSITY OF BENIN TEACHING HOSPITAL, BENIN CITY)
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HUMAN RESOURCES
MANAGEMENT: TOOLS FOR DEVELOPING THE HEALTH CARE SECTOR (A CASE STUDY OF
UNIVERSITY OF BENIN TEACHING HOSPITAL,
BENIN CITY)
ABSTRACT
This research project focuses on Human
Resources Management as Tools for Developing the Health Care Sector: A Case
Study of the University of Benin Teaching Hospital, Benin City.
It views Human
Resources as an indispensable tool for efficient health care delivery system
and contend that its implementation will give rise to effective utilization in
the proper management of the University of Benin Teaching Hospital, Benin City.
Various key success
factors emerge that clearly affect health care practices and human resources
management. This project work will reveal how human resources management is
essential to any health care system and how it can improve health care models,
particularly in the University of Benin Teaching Hospital, Benin City.
Finally, I want to
add that this project will reveal the importance of human resources management
in improving overall patient health outcomes and delivery of health care
services. Readers are therefore free to make their comments and/or contribute
meaningfully where necessary.
TABLE
OF CONTENTS
Title
Page
Table of Contents
Abstract
CHAPTER ONE:
INTRODUCTION
1.1
Background of the Study
1.2
Statement of Research Problems
1.3
Objectives of the Study
1.4
Significance of the
Study
1.5
Scope of the Study
1.6
Limitations of the Study
1.7
Definition of terms
CHAPTER TWO:
LITERATURE REVIEW
2.0
Introduction
2.1
Definitions of Human Resources Management
2.2
Defining Human Resources in Health Care
2.3
The Impact of Human Resources on Health Sector Reform
2.4
Human Resource Strategies for Health Care Development
2.5
Functions of Human Resources Management
2.6
Nature of Health Care Development
2.7
Human Resource Development Methods
CHAPTER THREE
3.0
Research methodology
3.1
Introduction
3.2
Facts about University of Benin Teaching Hospital (UBTH), Benin City
3.4
Research Methodology
3.5
Sampling and Sampling Technique
3.6
Instruments for Data Collection
3.7
Validation and Reliability of Instrument
3.8
Method of Data Collection
3.9
Method of Data Analysis
CHAPTER FOUR:
FINDINGS AND ANALYSIS
4.1
Introduction
4.2
Research Findings and Data Analysis
CHAPTER
FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Summary of the Study
5.2 Conclusion
5.3 Recommendations
Bibliography
Questionnaire
CHAPTER ONE
INTRODUCTION
1.1
BACKGROUND OF THE STUDY
In the recent past,
the term, “Human Resources Management” has begun to be used instead of
personnel management or personnel administration. This is due to the fact that
people employed in the organization are resources which are as important, if
not more important than financial or material resources. Like fund and
materials, people in the health care sector must be given careful and expert
attention to enable them maximally utilize other resources of the health care
sector.
With improvement in
the education of people and the development of trade unions, not many employees
will want to submit passively to manipulations or dictatorial or autocratic
control by management. Many employees expect and demand some degree of involvement
in decision making, particularly with issues affecting their job performance.
More importantly,
some personnel management techniques such as performance appraisal, job
evaluation, training and management by objective can only be successfully
implemented with the consent and support of the employees. Human resources
(workers) are now regarded as the most important assets of the health care
sector because the success and failure of health services is largely dependent
on the caliber of its workforce.
People represent the
most flexible resources available to the senior managers of the health care
sector. Deploying people in the right numbers, with the right skills and in the
right place is fundamental to success. Personnel specialist can play a central
role in assisting with the planning of human resource requirements of the
health care sector.
Human resource
planning is a systematic approach to the acquisition, use and deployment of
people in an organization. It is viewed as a corporate activity arising from
the objectives of the health sector and leading to specific plans for
recruitment, training, promotion etc.
The basic component
of maintaining human resource is a complete understanding of their performance
in the organization. This understanding comes from the employee appraisal and
can lead to rational training and development of employees through discipline,
promoting, transfers, demotions and separations.
Once the human
resource is sufficiently effective, there is bound to be prudent material management.
This is because human resources will ensure adequate utilization and evaluation
of both employees and materials.
1.2 STATEMENT
OF RESEARCH PROBLEMS
This study is aimed
at providing answers to general questions. But specific problems of the study
which it aim to address are:
1.
What is Human Resources Management?
2.
What are the functions of Human Resources Management?
3.
What is the relevance of Human Resources Management to health care providers?
4.
What is the effect of Human Resources Management on patients in the health care
sector?
5.
How does Human Resources Management help in the development of the health care
sector?
1.3 OBJECTIVES
OF THE STUDY
The specific
objectives of the study are as follows:
1.
To understand the relevance of Human Resources Management.
2.
To determine how Human Resources Management help to improve the health care
sector.
3.
To know the factors that could help to ensure the effectiveness and efficiency
of Human Resources Management in the health sector.
4.
To provide an insight on how Human Resources Management help in improving the
services rendered by health care providers and the effect on patients.
1.4
SIGNIFICANCE OF THE STUDY
1.
This study will help the University of Benin Teaching Hospital and the general
public to achieve effective Human Resources Management and identify tools for
developing the health care sector with a view of effecting corrections for the
progress of health services.
2.
The study will enlighten the general public on the importance of Human
Resources Management in improving overall patient health outcomes and delivery
of health care services.
3.
It will expose the role of Human Resources in the health care sector.
4.
To provide a reading material on Human Resources Management for students of
Health Information Management and allied professions.
5.
To provide research material for other researchers on related topics.
1.5 SCOPE OF
THE STUDY
The scope of the
study is essentially on the University of Benin Teaching Hospital, Benin City
and the subjects of the study are the Human Resource Personnel in U.B.T.H. The
information used for this research are generated using questionnaire. However,
the researcher obtained some information from secondary sources for the study.
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