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MANPOWER DEVELOPMENT
IN THE BANKING INDUSTRY
ABSTRACT
This research work
focuses attention on Impact of Training and Manpower Development in the Banking
Industry: A Case Study of First Bank of Nigeria Plc, Benin City.
The purpose for this
research was to identify the impact of training and manpower development that
is required for improving staff performance in their organization. In view of
this, the study was geared towards personnel development to maintain the procedure
for recruitment, promotion, transfer and maintenance of employee records and
how training should be structured.
The methodology that
was adopted were primary and secondary data. The primary data was collected
from the bank through oral interview and questionnaire, the secondary data was
collected from published records such as book, journals, magazines and other
relevant periodicals. There after some analysis was carry out using percentage
for some questions.
The findings revealed
that effective and well planned staff bring about productivity, efficiency at
work and high sense of commitment to work. Training and development programmes
by organization allow employees to develop their own capabilities, stabilize
employment, offer substantial job security, it avoids lay off and retain people
with obsolete skill most importantly, it provided greater opportunity for
individual growth.
TABLE OF CONTENTS
Table of Contents
Abstract
CHAPTER ONE
1.1
Background to the Study
1.2
Statement of the Research Problem
1.3
Objectives of the Study
1.4
Significance of the Study
1.5
The Scope of the Study
1.6
Limitation of the Study
1.7
Organization of the Study
CHAPTER TWO:
LITERATURE REVIEW
2.1
Introduction
2.2
The Importance of Job Analysis
2.3
Objectives of Human Resources Planning
2.4
Recruitment, Training, Staff, Development and Allocation
2.5
Organization Training Needs
2.6
Types and Methods of Training
2.7
Benefits Derivable from Well Planed and Implemented Staff Training Programme
2.8
Sources of Recruitment
2.9
Employee Development
2.10
Measurement of Effectiveness in Human Resources Utilization
CHAPTER THREE:
RESEARCH METHODOLOGY
3.1
Research Design
3.2
Population of the Study
3.3
Sample of the Study and Sampling Procedure
3.4
Data Collection Method
3.5
Method of Data Analysis
CHAPTER FOUR:
PRESENTATION AND ANALYSIS OF DATA
4.1
Introduction
4.2
Presentation Of Data
4.3
Analysis of Questions in the Questionnaire
CHAPTER FIVE
5.0 SUMMARY,
CONCLUSION AND RECOMMENDATION
5.1 Summary
5.2 Conclusion
5.3 Recommendation
Bibliography
Appendix
CHAPTER
ONE
1.1
BACKGROUND TO THE STUDY
In recent years, manpower
development has been the bedrock of many banking industries in Nigeria. This is
because it has improved employees performance which has led to productivity and
efficiency of the organization.
Considering the
changes in market environment and competitions experienced by firms, it is
important that organization invest on the relevance resources in the
organization. The ability and strategy to effectively carry out these proactive
acts will serve as an edge over competitors of organization. In other words,
training and retraining are necessary, if efficiency and productivity are to be
attained. When employees are offered training they acquire new and improved
skills that will enable them to perform better in any given organization.
Training and retraining of employees is capable of making them to face the
challenges and competition in the banking industry.
In the banking
sector, training is often organized to upgrade and update their knowledge and
skills. Training is also very important in the banking sector because when
employees are trained, it will promote sales and increase the level of
competition among various banks.
Manpower development
are the most valuable assets of any organization as well as the most difficult
to manage.
According to Crosse
and Hempel (1978) manpower development is the number of workmen (skilled and
unskilled) needed for a certain type of work in a given industry. They form the
engine working toward the aims and objectives of the organization.
However, for
effective management of this manpower, training and retraining is required to
meet daily challenges of the work ability that is facing it personnel policies
should be directed toward well defined objective and guided by clearly
understood principles. The impact of trained manpower and the untrained
manpower in the banking industry is what this project seeks to address.
Emphasis shall be on
one leading banks in Nigeria, with particular reference to First Bank of
Nigeria Plc.
1.8
STATEMENT OF THE RESEARCH PROBLEM
For every
organization, there are basically three resources available to it for achieving
organizational goals and objectives. The resources are; human resources,
material resources, and financial resources, while others classified it as five
M: Man, money, material, maintenance and machine. There is a general consensus
that among these resources men are the most important to any organization
because without them all other resources cannot be fully and optimally
exploited. Since the resources available to an organization are relatively
scarce, wastage of resources have to be avoided as much as possible. In other
words, an organization has to be efficient and effective in its use of
resources.
In order to ensure
efficiency and effectiveness, those involved in putting the resources to use
(human resource) must be trained and developed and it is more imperative for
them to be retrained in this era of globalization where yesterday’s practices
are losing their vogue and appeal. Some banks operating in the country having
realized the important of training have training school for their staff some
send them on refresher training courses. New methods of training are
continually being sought to speed up and deepen skill development and
understanding, clearly, there are costs and benefits associated with training
and manpower development, it is therefore important to assess the cost
benefits.These moves can be justified in terms of improved performance of
employees, improvement in corporate image of the companies, increased
productivity of the companies so that it can be recommended to organizations
that have net yet embraced the culture of training. It is with this intent that
the study sought answers to these research questions:
-
Are training programmes embarked upon relevant to the manpower needs of the
organization?
-
Does training improve the performance of employees?
-
Has training led to efficient and effective use of resources in the
organization?
-
Does training and manpower development lead to improved morale of employees?
-
What benefits are associated with training and manpower development?
-
What are the different training options available?
1.9
OBJECTIVES OF THE STUDY
The research work has the follwing
objectives:
1.
To ascertain if the training programme offered are relevant to the manpower
needs of the organization.
2.
To ascertain if the training provided increases efficiency and effectiveness in
the organization.
3.
To ascertain if training has impact on the performance of employee in the
organization.
4.
To find out if the responses of employee have changed positively or negatively.
5.
To determine the importance of training to manpower development in the banking
industry.
1.10
SIGNIFICANCE OF THE STUDY
Human resources are
the most vital asset in an organization needed for attaining its set goals and
objectives. However, planning aided development based on training learning
considerably. The contributions of this factor of production to the growth and
achievement of corporate goals depends on its quality. This brings to light the
significance of this study which among other things includes:
1.
Improve operational flexibility through the application of range of skills and
knowledge acquired during training and manpower development.
2.
Provide higher levels of service of customers.
3.
Increased workers commitment to work as they identify themselves with corporate
goals and mission.
4.
Improve individual, team and corporate performance in terms of seed quality of
overall productivity.
5.
Attract high quality staff from competitive banks.
6.
Help to develop positive cultures in the organization.
7.
Stimulates economic, social, political and academic research interest to the
various aspects of training and manpower development.
1.11
THE SCOPE OF THE STUDY
This study examines
the concept of manpower development as it specifically affects the Nigeria
economy.
The area of coverage
is restricted to employees of First Bank of Nigeria Plc in Edo State.
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