ATTENTION:
BEFORE YOU READ THE
PROJECT WORK, PLEASE READ THE INFORMATION BELOW. THANK YOU!
TO GET THE FULL
PROJECT FOR THE TOPIC BELOW PLEASE CALL:
08068231953,
08168759420
TO GET MORE PROJECT
TOPICS IN YOUR DEPARTMENT, PLEASE VISIT:
THE CAUSES AND IMPACT
OF CONFLICT IN AN ORGANIZATION
(A CASE STUDY OF
FIRST BANK NIGERIA PLC ENUGU)
ABSTRACT
Human relation management is earning as
a major determinant of organizational conflict. An organization success depends
on how they are able to relate with the staff in the organization. Organization
are established with the aim of making profit but how are they making profit
with a lot conflict arising from all angles. For the reason a research was been
carried out in order to know the causes and impact of organizational conflict.
Conflict can be defined as a type of behaviour that occurs when two or more parties
are an opposition as a result relative deprivation intercepting with one person
or group. From the research carried out we were able to know the causes and
impact of conflict in the organization. The project is divided into five (5)
chapters. Chapter one treated the background of the study, statement of the
study, objective of the study, statement of hypothesis, significance of the
study scope of the study research question and definition of terms and
references. In chapter two literature review were examined by other studies as
it relates to causes and impact of conflict in an organization. Chapter
three deals with the design of the study the method used in collecting data and
it also deals with the ways questionnaires were distributed using sample
population of one hundred and twenty two staff and customers and the data were
analyzed using percentages. In chapter four the data were treated. The data
gotten from the research survey were analyzed and interpreted and clearly
presented. Chapter five treated the summary or finding, conclusion and
recommendation. From the research we were able to know that all forms of
business organization experience conflict. And the basic reason why conflict
occur in an organization is because of different belief that were what 35
respondents representing 38% responds rates said the impact of conflict in an
organization is that minimized organization profit according to the researcher
40 respondents representing 43% response rate were in support of it. The
researcher recommended that First Bank Nigeria Plc Enugu should increase their
co-operation among staff and between staff and customers since it reduces
organizational conflict.
TABLE OF CONTENTS
CHAPTER ONE
INTRODUCTION
1.1
Background of the
study
1.2
Statement of
Problems
1.3
Objective of the
Study
1.4
Research
Question/Hypothesis
1.5
Scope of the Study
1.6
Limitation of the
study
1.7
Definition of
Terms
CHAPTER TWO
Review of related literature
2.1
Meaning of Industrial
Conflict
2.2
Types of
Conflict
2.3
Inter Group
Conflict
2.4
Conflict of Organizational
Conflict
2.5
Sources of Organizational
Conflict
2.6
Conflict as a Source of Strength and Weakness in an
Organization
2.7
The Institutionalization of
Conflict
CHAPTER THREE
Research Design and Methodology
3.1
Research
Design
3.2
Area of the
Study
3.3
Population of the
Study
3.4
Sample and Sampling
Procedures
3.5
Instrument of Data
Collection
3.6
Validation of the
Instrument
3.7
Reliability of
Instrument
3.8
Method of Data
Collection
CHAPTER FOUR
Data Presentation
Analysis
4.1
Presentation
Analysis
4.2
Summary of Finding
(Results)
CHAPTER FIVE
Discussion, recommendation and
conclusion
5.1
Discussion of
Result
5.2
Implication of the Research Findings
5.3
Conclusion
5.4
Suggestion for Further Findings
5.5
Recommendations
Bibliography
Appendix
CHAPTER ONE
INTRODUCTION
1.1
BACKGROUND OF THE STUDY
Conflict can be described as a “type of
behaviour which occurs when two or more parties are in opposition or battle as
a result of a provide relative deprivation from the activities of interacting
with another person or group.
The two basic philosophical assumptions
that underline in an organization are as follows:
1. That man
wants to enjoy egalitarianism
2. That man is
a selfish being
These two assumptions
are conflicting to each other while the first assumption upholds that man is a
selfish being by nature which gross to say that man thinks of betterment of
himself first.
He on the second
proportion work forward to a world where everybody is equal etc. A world where
people think of the benefit of all. There is two opposing goals therefore keep
man in a state of disequilibria and interfere with man’s ability to work
harmoniously with employees. As a result conflict is said to over-existing or
ever present.
As long as we agree with the fact that
no two peoples are the same and at the same time being to either in an
organization different individual to perform different may roles the
achievement of the set organizational objectives. Due to roles difference, it
may clash leading to conflict individual objective running counter wither
organizational objectives. We shall at this point quiet a renowned religious
preacher, politician and ideologist, Rev. Jersey Jackson of the United State of
America, who once said during one of his campaign speeches. We are not perfect
human beings but we have been called upon to perform perfect duty. Jersey
Jackson therefore understood from the on set that conflict will always exist
but that should not stop man from performing his duties. The advice is that we
should therefore seek to minimize conflict. His interpretation of the word
WEALTH POSITION AND POER, is quite district of the ordinary man’s. This is
because this came as a duty amongst important being. For that reason, wealth
for him is meant for sharing ment for higher productively by ‘corporation’ the
research means the collective power of the individual’s participating in it
(i.e. synergistic affect).
Therefore knowing
fully well that conflict is bound to exist in all forms of organization.
Manager must have foresight to be able to determine the future or unforeseen
circumstance. As he knows no two persons are the same but are called to
do the same work in the organization so conflict must arise. So experience
managers compiled with hard work would make his decision certain. This
attendant knowledge and skillful application of management principles is
necessary at this stage.
1.2
STATEMENT OF PROBLEM
Organizations in Nigeria have not been
able to achieve their objective of either profit minimization or maximization
of shareholders wealth as a result of industrial conflict. The government
functions businessman the media and the general public are characterized by
inefficiency, favoritism unfriendly attitude to their position meant dignity
for all while power was to services and not for dominance as the ordinary
earthly man felt. While Christ was postulating on these ideologies and bringing
about the partially realized transformation in the word the ordinary man for
his selfish nature felt that wealth was unquestionable a significance
determinate of social class since wealth provides the means to pursue a life
style unattainable by those without wealth on his opposing view and others gave
rise to the highest conflict which Christ met on the cross “the crucifixion”.
Conflict arose in the life of Christ
because he was considered a rebel in the land of his birth. The researcher used
bible to interpret that study because it carries a great lesson as far as
conflict is concern.
Manager as the prime movers of our
industrial, organization should through the adaptation and understanding of the
individuals situation understand the force that could create tension in an
organization and adapt such measure that would give rise to co-operation and
conductive environment customer has in one way or other led to conflict between
employers and employees and between employers and union which in turn gave rise
to the following:
-
Production stop age
-
How galactic products
-
Industrial strike
1.3
OBJECTIVE OF THE STUDY
The purpose of this study is to examine
the causes of organizational conflicts and its effects on organizational
performance, it specifically tries to examine in detail, the causes, types,
effects and recommend various strategies on how to resolve organizational
conflict to enhance organizational performance and it will also inspire
managers to develop appropriate strategies on how to manage conflicts in their
organization effectively.
1.4
RESEARCH QUESTION/HYPOTHESIS
These are the questions we intend to
answer;
1. What
are the causes of conflict in an organization e.g. First Bank?
2. Why do
conflict occur in an organization?
3. Why is
conflict inevitable in an organization?
4. Can an
amicable resolution of conflict in an organization give rise to improvement of
workers moral and productivity in the organization?
1.5
SIGNIFICANCE OF THE STUDY
The research will be of great benefit
to First Bank of Nigeria Plc customers and other organization both private
enterprises.
The study will be very important to
other researchers mostly to students.
This research will be of great benefit
to the Nigerians and other countries that has the effect.
1.6
SCOPE OF THE STUDY
The scope of the study will be very
wide if it has to be carried out in all the organization in Nigeria. The study
is limited based on the fact that there is no money to cover the whole nation.
There is also the problem of time constraint. Therefore the study is limited to
First Bank of Nigeria Plc Enugu main branch.
1.8
DEFINITION OF TERMS
Some of the terms used in this study
are define as shown below:
Conflict: This
means dispute or difference among people.
Egalitarianism: This
means equality i.e. were everybody is equal.
Disequilibria: This
means lack of unbalance.
Discrimination: Treating
a person or group (worst) than other.
Interference: This
means to intrude i.e. to get in the way of another.
Ambiguous: This
means something that is too much difficult to understand.
Stagnation: This
means when something is not growing or moving.
Perception: Quick
to notice
Antagonism: Active
opposition between two persons.
Erroneous: Incorrect
statement.
AFFILIATE LINKS:
Comments
Post a Comment