THE CHALLENGES OF INFORMATION COMMUNICATION (ICT) TO MODERN SECRETARIES ON THE ACHIEVEMENT OF ORGANIZATIONAL OBJECTIVES (A CASE STUDY OF NIGERIA AMERICAN BANK LTD NAMBL WEMA BANK PLC)
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THE
CHALLENGES OF INFORMATION COMMUNICATION (ICT) TO MODERN SECRETARIES ON THE
ACHIEVEMENT OF ORGANIZATIONAL OBJECTIVES
(A
CASE STUDY OF NIGERIA AMERICAN BANK LTD NAMBL WEMA BANK PLC)
ABSTRACT
This research
work has been carried out to determine the challenges of information and
Communication Technology (ICT) to workers. This is with the basic aim of
providing practical solution towards the re-engineering and sustenance of the
organizational profession. The re-training of workers, carrying out of
visitation in form of excursion to those firms that assemble or reproduce these
modern machines, proper funding of institutions and procurement of modern
machines and equipment. Information and communication Technology (ICT) training
and development strategies to organizational staff in the organizations.
Development of social and physical infrastructure within the government and
organizations towards enhancing effective and efficient performance of the staff.
However, the final recommendations are good proposals for any organization to
adopt in order to make its workers more effective and efficient. The
research work present the issues, challenges and strategies in this regard with
reference to some selected organizations in Port Harcourt, River State.
TABLE
OF CONTENTS
CHAPTER
ONE
1.0
Introduction
1.1 Background of the
Study
1.2 Statement of
Problems
1.3 Objectives of the
Study
1.4 Research
Questions
1.5 Research
Hypothesis
1.6 Significance of
the Study
1.7 Limitation of the
Study
1.8 Definition of
Terms
CHAPTER
TWO –
2.0
Literature
Review
2.2 Definition of a
Secretary
2.3 Secretaries
before
ICT
2.4 Challenges of Information and
Communication Technology to Modern workers
2.5 The Challenging Function of the
Secretary
2.6 Record Keeping and Management
2.7 Management Information System
(MIS)
2.8 Communication Technology
Reference
CHAPTER
THREE
3.0
Research Methodology
3.1
Introduction
3.2
Sources of Data
collection
3.3
Population of the
Study
3.4
Sample and Sampling
Procedure
3.5
Instrument for Data
Collection
3.6
Validation of the Research
Instrument
3.7
Reliability of the Research
Instrument
3.8
Method Administration of the Research Instrument
3.9
Method of Data
Analysis
CHAPTER
FOUR
4.0 Data Presentation, Analysis,
Interpretation and summary of Results/Findings.
4.1 Presentation and Analysis
4.2 Test of Hypothesis
4.3 Summary of
Result
CHAPTER FIVE
5.0 Summary of Findings,
Recommendations and Conclusions
5.1 Summary of Finding
5.2 Recommendations
5.3 Conclusion
5.4 Limitation of the study
Bibliography
Appendix
Questionnaires
CHAPER
ONE
1.0
INTRODUCTION
The
world of business is changing rapidly as a result of technological development.
This is very wide departure from the traditional business enterprises to the
evolution of international and multinational organizations in Nigeria economy.
Some of these establishments have acquired and installed modern
communications equipment.
Thus,
information technology and an ultimate fully electronic office is fast becoming
a reality. In effect, information and communication technology pose a lot of
challenges to modern secretaries. The impact of technological improvement in
the office demands that the development of a successful secretarial career
today depends of upon the secretary to acquire information and
communication technology (ICT) based skills and expertise as well skills
required for each category of staff.
Technology
changes in our environment coupled with competition within a particular
industry or in the society account for the reason why secretaries should engage
in training and development to meet up with the challenges. This is as a result
of the need to match changes in structure, policies, technology, processes and
producers with the needed performance, attitude and behaviors. This study will
provide an sight into the present day technological realities in and office and
how a secretary could fit into it.
1.1
Background Information
The emergence of information and Communication Technology (ICT) has given a new
improved life to communication in the office, factory, banks, hospital, hotel,
supermarket, garage or at home.
As information and communication technology (ICT) continues to expand in office
across the nations, the role of the secretaries has greatly evolved. Office
Automation and organizational restructuring have led secretaries to
assume a wide range of new responsibilities once and reserved for
managerial and professional staff. Secretaries now need to be provide with
training and orientation, conduct research on the internet and learn to operate
new office technologies. This will enable the secretary to work along with
other staff and meet the challenges of modern office.
There is no doubt that the secretary remains the life-wire of any organization.
Contributions and effectiveness of a secretary depends on how he/she can cope
with the modern technologies. However, with the development of new technology,
secretarial profession is becoming increasingly challenging and more
sophisticated that the common traditional role of a secretary are
gradually being faced out.
Secretaries are responsible for a variety of administration and clerical duties
necessary to run an organization effectively. They serve as information
charring house for an office, schedules an appointment, provide information to
caller, organize and maintain paper and electronic file, manage project, and provide
correspondent. Secretaries and aided in these tasks by a variety of
office equipment such as computer, photocopier, and telephone systems. In
addition, secretaries increasingly use personal computer to run spreadsheet,
word processing, database management, desktop publisher, and graphic programs.
Tasks previously handled by managers. Hence, this study has been designed to
bring to light the veracity of ICT and the challenges and how a secretary could
meet up with these challenges.
1.2
Statement of the problem
In today’s
office, traditional job like filing, keyboarding
reprography,
treatment of incoming and outgoing mail and other clerical activities have now
learnt themselves to Automation. Attention is now shifting from the usual traditional
secretarial skill to a more modernized practice. The central focus of this
study is to address the challenges of information and communication Technology
that modern secretaries face.
1.3
Objective of the Study
The main objective of this study are:
1.
To analyze the various forms of information and communication technology
(ICT) and how they pose as challenges to modern secretaries.
2.
It
will be of great importance to practicing secretaries, employers of labor,
managers Researchers, Governments and trainers of Secretaries to know the
various challenges faced by secretaries on information and communication
technology.
3.
The study will analyze its differences and major challenges pose by secretaries
in work places..
4.
It will also provide strategies for the employers and organizations on how they
can develop secretaries and what they can embark upon for updating secretaries
skills to meet the challenges of modern information systems and equipment’s
1.4
Research Questions
1.
Will information and communication technology enhance the secretarial skill and
practice?
2.
Can a secretary remain relevant without modern information and technology?
3.
Would the career structure of a secretary remain unchanged?
4.
Can secretaries find use of modern information and communication technology
equipment’s relevant in handling the human aspect of their
job?
1.5
Research Hypothesis
The hypothesis below is given to tentative answers to help the researcher in
proffering solution to the project work:
H0: Secretaries
are not well equipped in the use of modern Information and communication
technology.
H1: Secretaries
are well equipped in the use of modern Information and communication
technology.
H0: Modern
information and communication technology do not enhance the secretarial skill
and practice.
H2: Modern
information and communication technology enhance the secretarial skill and
practice
1.6
Significance of the Study
It is hope that by the end of this research work, the researcher would identify
the major challenges of information and communication technology to modern
secretaries and thus:
Identify
strategies for modern secretaries to meet these challenges.
Increase
public awareness in information and communication technology as it concerns
secretarial staff.
Encourage
organizations on the training of their secretarial staff in the area of
information and communication technology to enhance efficiency and
effectiveness in their duties.
1.8
Definition of Terms
Secretary:
Some people refer to the secretary as a
typist, others refer her as a part of the clerical team in an office, some
other people see secretary as a receptionist and some the ‘‘mind’’ of the boss.
Challenge:
Problems
ICT:
Information and Communication Technology
NAMBLE:
Nigeria American Bank Limited.
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