THE ROLE OF COMMUNICATION PROCESSES IN THE MANAGEMENT OF GOVERNMENT PARASTATALS (A CASE STUDY OF NEPA, ENGU)
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THE
ROLE OF COMMUNICATION PROCESSES IN THE MANAGEMENT OF GOVERNMENT PARASTATALS
(A
CASE STUDY OF NEPA, ENGU)
ABSTRACT
The main focus of this project as to explore the role of communication
processes in the management of government parastatals with NEPA, Enugu District
as the case study.
To guide the study, four research questions were formulated. A review of
literature was evolved to broaden the research’s knowledge on what others have
already done in the area for a realistic conclusion for the study. A structural
questionnaire was developed and administered personally by the research to 207
staff on NEPA (45 senior and 59 junior) to guard against any mortality of the
questionnaires.
A like type, four point scale were used in determining responses. (2.50 and
above for positive and 2.49 and below for negative.
Based on the responses, some of the major findings include inadequacy of
resource, problem of achieving the stated objectives, clear communication gap
with it’s effects and lack of concern to staff welfare.
As a result of the findings, some major recommendations were made as follows:
Priority should be given to human resources in the NEPA for effectiveness as
information form major strategy for their work, participatory decision making
process to ensure that the set objectives are known to all, there should be a
serious motivation to staff to en sure involvement and and commitment on the
job by all.
TABLE OF
CONTENTS
CHAPTER ONE
1.0
Introduction
1.1
Background of the study
1.2
Statement of the problem
1.3
Research questions
1.4
Significance of the study
1.5
The purpose of the study
1.6
Reference
CHAPTER TWO
2.0
Review of literature
2.1
The concept of communication
2.2
Communication process and organization
management effectiveness
2.3
Channels of communication
2.4
The purpose and importance of
communication
2.5
Barriers to communication
2.6
Reference.
CHAPTER THREE
3.0
Conclusion
3.1
Data presentation and Results
3.2
Method of data analysis
3.3
Recommendations
3.4
Conclusion
3.5
Reference
LIST OF TABLES
1.
Resources Adequacy
2.
Objectives achieved
3.
Effect of communication gap
4.
Staff welfare.
CHAPTER
ONE
INTRODUCTION
1.1
BACKGROUND OF THE
STUDY
Electricity
occupies a strategic position in the social and industrial development of any
country and indeed any country in the industrial development of any country and
indeed any country in the industrial age (Tnoyoi 1983). He further affirmed that
without electricity, economic and industrial activities may be paralyzed. The
National Electric Power Authority (NEPA) is a merger of Electricity Corporation
of Nigeria and the Nigeria Dams Authority assigned with the responsibility of
Nigeria.
NEPA
therefore constitutes a public owned financed and managed electricity
institution for the purpose of developing the vast Nigeria primary electricity
resources as well as supplying them effectively to consumers.
The
demand for electricity supply is rated high than the supply provided by NEPA.
This has led to the irregular supply of electricity provided by the NEPA in
Nigeria especially at Enugu district. The significance of electricity is better
appreciated when one realize that all manufacturing process on whether scale
requires electric power, whether hydro, thermal or nuclear electric carrel. In
fact, it can be stated that in most cases, other sectors of the rely on the
availability of electricity for its existence and survival. NEPA was therefore
established to operate with a focus on special economic and political
objectives, which are expected to be met simultaneously. A critical examination
of those objectives shows that there are conflicts examination of those that
shows that there are conflicts in the simultaneous fulfillment, for example,
resources mobilization and revenue generation objectives are pure economic
goals, a purely social goals. The combination and pursuance of these goals with
spurious harmonization and sometimes shifting ministerial comfort especially on
pricing investment and administrative decision create serious management,
operation organizational problems.
These
problems have reflected in the poor financial returns to investment in NEPA and
also poor quality of institutional performance in terms of electricity supply.
Interruption at alarming frequencies. Overhead distribution network system,
irregular meter reading and billing, illegal connection excessive production
cost, irregular equipment servicing and maintenance.
Dike
(1988) affirmed that communication is a study of the way in which the exchange
of message occurs, the purpose of such message attains its objectives. I n that
the basis of communication is for the message sender to be decoded by the
received through a fed back.
Whenever,
there are two or more person working towards the achievement of a set objective
success is naturally unconceivable among the group. Communication as
fundamental tool in management has been of primary concern to administer in all
human institution. Be it an enterprise as goals of such organizations, these
goals are always a grouping of human elements in the organization.
We
may have what may be regarded as the supraordinates or the management group and
the sub-ordinates who invariably see to the accomplishment of the
organizational goals.
These
do not in any way exonerate the management group in the task of achieving these
organizational goals.
In
business management, ideals, objectives, instructions, suggestions have to be
exchanged among the management staff for the purpose of planning executing or
operating the business polices. This exchange of facts, ideas, opinion or
emotions by two or more pointed communication by Shina and Hugali (1977:46).
This task of achieving the organizational goals, involved such things like
planning, directing, co-ordinating and motivating which can be carried out by
the process of receiving, issuing, recording and interpreting the information
of facts and figures relating to the varied aspects of business activities.
Flippo (1982:419) viewed communication as the act of imparting ideas and making
oneself understand by others. He further asserted that managing is getting
things done through others, a task which requires the manager to communicate
with other people.
From
the above task of achieving the goal of organization, it becomes evident that
people are instruments to the achievement of organization objectives.
Benard
(1938:63) affirmed that communication is a means by which people are linked
together in an organization to achieve a common purpose.
Management
of an undertaking means unification of skill and efforts of others and their
direction necessarily implies transmission of information intended to convey
the ideas of what is designed or required to be done.
Also
in the words of Allen in Sinha and Miyahi (1977) communication is the sum of
all things one person does when he wants to create an understanding in the mind
of others.
This
would entail the dissemination of information to link all the levels to act
upon such information. Taken together what has been delineated above which
involves the process of transmitting information as between different levels of
authority and among the offices on the same level is communication.
1.2
STATEMENT OF PROBLEMS
NEPA
has experienced and retrenchment and threats of all sorts. This signifies that
something is wrong somewhere. Especially in terms of communication process to
keep the organization as one body. Despite that the public appear to be loosing
confidence in NEPA gradually. These suggest that there are some problems in the
establishment some of these problems include:
1.
The extend of the adequacy human/non human resources
2.
How the objectives are being achieved
3.
Dangers of communication gap on productivity
4.
How welfare of the staff is cared for
1.3
RESEARCH QUESTIONS
1.
To what extend are the resources available in NEPA Enugu adequate for
communication effectiveness?
2.
To which extend are the objectives of NEPA being achieved?
3.
To which extend do thee communication gap in NEPA Enugu affect its
productivity?
4.
To which extend has lack of welfare to staff of NEPA affect their productivity?
1.4
SIGNIFICANCE OF THE STUDY
The
continues economic depreciation which Nigeria has been passing through for some
years now, has compelled citizens, industrial and business establishment to
survive, it must make profit even marginal profits, one of the significant
measures my establishment has been taken the retrenchment of workers
retrenchment may be right given the current economic climate, but will it solve
the problem of non-profit ability for the establishment?
Most
establishments including NEPA is profit oriented. Profitability however, is
dependent on high productivity, which in turn depends to a large extent on
workers moral.
A
number of factors led to high worker’s moral principle among which is effective
communication between subordinates and supervisors in the organization. Even
the minimum work force left after retrenchment may not maximize its productive
capacity in absence of any effective communication system, for workers may feel
alienate and thus shows a bad attitude towards the progress of the
establishment, even live in fear. The significance of this study therefore lies
in the attempt to identifying flows, if any military against effective
communication and organizational management effectiveness in NEPA.
The
study is also significant in the sense that its findings will help both
management and staff of NEPA who are desirous of pin-printing the problems that
inhabit their performance apart from the inadequacy of funds for operation.
To
the extent that other establishment can fear from finding of the NEPA study.
This is also significant at it would open up areas of interest from future
researchers.
1.5
THE PURPOSE OF THE
STUDY
The purpose of the
study includes thee following:
1.
To find out the extent of the adequacy of resources in NEPA for communication
effectiveness.
2.
To ascertain the extent to which the objectives of NEPA are being achieve.
3.
To determine how communication gap among staff affect the productivity.
4.
To find out how management style affects the welfare and NEPA Enugu district
productivity.
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