THE ROLES OF MANAGERS IN MANAGEMENT OF SMALL SCALE BUSINESS ORGANIZATIONS (A CASE STUDY OF TOP RANK HOTELS INDEPENDENCE LAYOUT ENUGU)
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THE
ROLES OF MANAGERS IN MANAGEMENT OF SMALL SCALE BUSINESS ORGANIZATIONS
(A
CASE STUDY OF TOP RANK HOTELS INDEPENDENCE LAYOUT ENUGU)
ABSTRACT
The role of a manager in a small
business organization to stand firmly, the three major role of a manager such
as inter-personal, informational role and co-ordination roles must be
integrated to ensure the betterment of the organization. It acts as a habitants
for the wheels of small business economic development and nation. Moreover,
effective role of managers has co ntributed to the increase in the organization
productivity’s and their income which will ensure the continuity of the
organization. Besides, some managers have also contributed to the detriments of
the organization by some dubious characters exhibited by them, for instance
wrong use of funds, fraud and failure to carry out employees training scheme
that will activate their working abilities. Intact, the government should
recognize the importance of small business organization sector because when
they are firmly established, the nation is built up, so it is advisable for the
government to help in strategies in which this ugly situation of this are
solved immediately.
TABLE OF CONTENT
CHAPTER ONE
1.0
Introduction
1.1.
Background of the
study
1.2.
Statement of the problem
1.3.
Purpose of the
study
1.4.
Significance of the
study
1.5.
Scope of the
study
1.6.
Research
Questions
CHAPTER TWO
2.0 Review of Related
Literature
CHAPTER THREE
3.0
Research design and
Methodology
3.1 Data Presentation
3.2 Summary of
Findings
3.3
Recommendations
3.4
Conclusions
Reference
CHAPTER ONE
1.0
INTRODUCTION
1.1
Background of the Study
The study is set to
investigate the role of small business organization with a case study of Top
Rank Hotel Independence Layout, Enugu by investigation.
This industry was
commissioned on 1st December 2004, and is has seven departments.
They are food and beverage department, security department, marketing
department, front office department, accounts department, housekeeping
department and personnel department, they engage in serving guest, attending to
guest or customers, keeping records, cleaning environments telling people about
the industry and recruitment of workers.
Based on the
study, a manager is a person who holds a management position and
who performs the process of management, one who occupies management position
and performs organization function of management.
More so, the manager
by the classification of management occupies administrative position (Top
level) managing Director or general, then operative the workers. These groups
are involved in the accomplishments of the organization e.g. meeting a target,
assembling finance data etc.
The service
supervisor, marketing manager and finance officer performs the work of
administrative and management activities which are known as operative
management. On order words, management as job or activity undertake decision
making, the process of decision making is one of deciding the course of action
and that of solving business problems. There are two types of personnel
decision which a businessman makes as he seeks to maximize his own income value
or pleasure.
And managerial
decision affects not only the welfare of their but other benefits accruing to
the other persons connected with the organization.
Secondly, job
co-ordination has to do with a manager’s responsibility or planning and
monitoring a harmonious relationship between personal and physical factors in
an organization.
The purpose of co-ordination
is to link the company together as a unified whole, the planning, organizing
and controlling reveal or explain the exact nature of a manager, the activities
of planning, organizing and controlling are called functions of management.
The interrelationship
between the flow-functions e.g. planning, organizing, monitoring and
controlling the managers use these activities solely for the purpose of
reaching organizational goal or objectives. For explanation, organizing is
based on what thought out plans developed during the planning process while
motivation system must be tailored to reflect both these plans and the
organization design used to implement the plan.
So the role of
manager in a small business organization I a pattern actions expected of the manager
in activities involvement as a social system geared towards goal achievement of
the organization, goal at a lower price profit cannot be the goal instead
profit must be by product or service.
So the managers role
is the corner stone of the organization because with his absolute co-ordination
of the enterprise, there will be no work done.
Most importantly, the
manager imposes some trends or problems in his job as managerial capabilities
in handling records kept by the management then wrong uses its funds etc. the
possible solution such as training of employees and managers are for the
improvement of the small business organization.
The origin of the
study enterprise
What is hotel?
Hotel means any
building or number of buildings which are grouped together containing not less
than ten rooms in which accommodation is provided for the public by a common
management and enjoy common ancillary hotel service and activities.
According to Oxford
advanced dictionary, defines a hotel as an establishment providing rooms and
meals for travelers and tourists.
The Grade of Standard
Hotels Shall Have All These
Location and
Building: The locality and environment
including the approach shall be clean, well maintained and suitable for a good
hotel, the durable and structurally safe.
The exterior and interior of the
building and its furniture’s, bedroom shall be maintained at a high standard
and kept in a hygienic condition. There shall be separate and independent
entrance to the hotel and restaurant.
Capacity: There
shall be at least thirty bed rooms.
Bedrooms: Each
bedroom shall have separate access from a corridor, verandas or gallery and be
separated from other bedrooms by walls. Each bedroom shall be properly
ventilated with glass panes measuring at least one fourth of the floor space
and provided with curtains of high quality. There must be provision of
blankets, pillow and pillow cover and all locks shall operate on master key
system.
All bedrooms shall
have attached bathrooms, all bed room shall be provided with package or unit
air conditioning expect in cold region where heating arrangements for the cold
weather shall be provided. The floor shall be covered with carpet or ties.
There shall be a
table lamp for every bed, the rules of establishment, instruction on how to
behave in case of fire and all relevant local hotel information including room
service and meal hours shall be kept in each bedroom. Each bedroom shall have
resonate for storage of luggage containing coat an dress hangers, a luggage
stand, a coffee table, two upholstered chairs, writing table with a dressing
cum whetting table with a large mirror, a waste paper basket and a free
supply of stationary bearing the name and the address of the hotel.
Bathrooms: Every
bathroom shall be well lighted and provided with a deodorant air freshener,
each bedroom shall have a wash basin with a mirror and light above it, an
electric plug, a shelf, a towel rack, a sanitary letter bin, electric sockets
for plugs, a face towel and bathing towel for each guest.
Dining Room /
Restaurant: The restaurant and dining room shall
serve a wide variety of Nigeria and continental food service shall be prompt,
curtains and efficient menu cards shall be available to guests, the restaurant
and dining room be separate from the fifteen and shall have comfortable seating
arrangements, separate male and female toilets shall be available convenience
close to the restaurant and dining room.
1.2
Statement OF THE Problem
The role of managers
in the current or the present day society in the management system is geared
towards effective and efficient achievement of their basic goals of
maximization.
Some of the hotels or
hospitality industry are not up to the standard but due to poor management they
will set price at a higher rate that people will be afraid of lodging in due to
the rate and poor service rendering in some regarded as hospitality industries,
it is no longer regarded as hospitality industry rather as a place you can go
and spend your money.
Again, another factor
that is affecting this system are inefficient management ability of good
communication and inadequate staff training, these are inadequate staff
training of the managers.
Finally, to determine
the roles of managers in management of small scale organization to determine
the effectiveness and efficiency of achieving an organizational common
objective, efficiency involves using resources wisely and in a cost while
effectiveness has to do with making the right decision and successfully
implementing them.
1.3
Purpose of the Study
The study is expected to
highlight the roles of managers in management of small scale organization.
1. One of
the purposes of these study or work is to know the contributions made by
managers in management of small scale organization. The aim of these study is
to ascertain if the contribution been made by managers contribute positively
for the growth and success of the establishment or negatively.
2. To
find out if these roles of managers helps to improve the organizational
performance. Another purpose of these works is to ascertain whether these roles
of managers help to improve the organization performance.
1.4
Significance of the Study
Over the years, the roles of managers
have been the order of the day in any small scale business organization. It has
reached a crises situation where some business organization have suffered
bankruptcy as a result of inefficiency in managerial executions of workers
duties, so this study is specially designed for these distressed small business
organization in the state and other localities, so as to comprehend the reasons
of the insolvency of their organization.
Again, the work will
also be a good benefit to those who want to establish any small business
enterprise so as to know the right way to follow.
Finally, it is hoped
that this research would want to explore more on the managers who would want to
explore more on the roles of managers in a small business firm.
Since these problems
have been deducted through the use of the role of managers, these problems have
been reduced to a bearable number.
1.5
Scope of the Study:
The study is
focused on the hotels where Top Rank Hotel Independence Layout Enugu is as a
case study. It is located in Enugu, so that Enugu will have good hospitality
industry and a standard with Abuja’s industries. Because of the problems
encountered in Hotel, it has with draw people from resting in hostel.
From the research
made, the researcher have find out that it is the same group of people that I
managing hotels in Enugu.
1.6
Research Questions:
To accomplish the
purpose of the study, the following questions will be addressed.
1. What
roles do managers play in small scale organization?
2. Do
these roles of managers help to improve the organizational performance?
3. As a
manager, how can these roles be carried out in an organization?
4. Does
this role add more value to an organization?
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